Consumer Protection

You can buy a used car through a:

• Licensed dealer
• Private seller
• Auctioneer

Licensed dealer

Buying a car through a dealer provides you with some automatic consumer protections, flexibility to compare options and avoids the stress of negotiating with private sellers.

A street collection is the "soliciting of funds or contributions and the selling and offering for sale of any button, badge, token, or other similar thing for the purpose of raising funds or contributions" in a public street or thoroughfare.

If you’re planning on buying a new car, here’s some things to consider:

A car’s odometer reading can indicate kilometres the car has actually travelled and whether the necessary checks, services and repairs have been carried out at the required times. A valid and correct odometer reading is necessary to maintaining the car’s mechanical safety.

The odometer can be found on the dashboard and can be either analogue or digital. Both analogue and digital odometers are vulnerable to tampering. Newer cars that have digital control units or computers may allow the odometer to be replaced or re-programed using fraudulent software.

If you have tried to resolve a problem with a business or landlord yourself or with our help, but have not reached a mutual agreement, the next step is going to court. 

The Magistrates Court has the power to settle tricky disputes that can't be resolved voluntarily. 

Going to the Magistrates Court in Western Australia

The following series of videos explores what going to court can be like as a consumer or renter in Western Australia.

When you submit your complaint, it joins others waiting to be assessed. We will look at the details you submitted to see if: 

Following these steps will help resolve your complaint. 

Check your rights

Know your rights: