Empowering consumers and ensuring safety

Last updated: 28 November 2024

Get informed, stay safe, and resolve disputes with confidence.
Discover resources, guidance, and services for consumers and businesses in Western Australia.

Learn more about Consumer Protection

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Renting a home

Know your rights and responsibilities when renting a home.
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Retirement villages

Advice on finding a village, moving in and leaving.
Handling complaints

Handling complaints

Tips for business on managing customer complaints.
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Aboriginal consumers

Consumer rights resources to empower Aboriginal consumers.
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Buying a vehicle

What to look out for when buying a car.
Online shopping and gifts

Online shopping and gifts

Know your rights for returns when buying online and buying gifts.

Commissioner's Blog: work from home scams flooding social media

Social media or encrypted message platforms like WhatsApp or Telegram are currently flooded with job scams, offering easy employment online with no experience n

Caution urged on rent-to-own car finance

Consumer Protection is advising caution over rent-to-own finance agreements for used cars, as they could end up costing consumers far more than the vehicles are

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow.

Campaigns

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Holiday to home

$10,000 incentive for property owners to transition existing short-term rental accommodation to long term rental.

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Ticket scalping

Don’t miss out on your favourite band because you bought a dodgy ticket. Resale tickets must have specific information and not cost more than 10% of the original ticket price. 

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Fitness services

Getting fit for summer? Don’t be pressured into signing contracts for fitness memberships and services.  

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Contact us

We’re always here and happy to help! Reach out to us on any issues about tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations, and charities and associations. 

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