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Empowering consumers and ensuring safety

Last updated: 15 September 2026

Get informed, stay safe, and resolve disputes with confidence.
Discover resources, guidance, and services for consumers and businesses in Western Australia.

Learn more about Consumer Protection

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Help and complaints

We have the tools to help you resolve a problem or handle a complaint.

Bonds

How to lodge, change or claim a bond.

Rent reforms

The rent reforms are helping you make your rental feel like a home.

Retirement villages (Opens in a new tab/window)

Find out about the new retirement village laws and when they start.
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FuelWatch

Find the cheapest fuel in your area.
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Renting a home

Know your rights and responsibilities when renting a home.
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Retirement villages

Advice on finding a village, moving in and leaving.
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Aboriginal consumers

Consumer rights resources to empower Aboriginal consumers.
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Buying a vehicle

What to look out for when buying a car.
Online shopping and gifts

Online shopping and gifts

Know your rights for returns when buying online and buying gifts.

News and alerts

See all news and alerts

Illegal car dealing operation lands woman with $5,000 fine (Dannielle Norman)

A Western Australian woman involved in a large-scale illegal vehicle trading operation has been fined $5,000 after admitting to operating as an unlicensed motor

From the Commissioner: What the ban on card surcharges means for your wallet

A ban on card surcharges is now in effect, meaning consumers will no longer pay additional fees when using Visa, Mastercard or eftpos networks.

Christmas shopping hours extended as scam risks rise

Western Australians will have more time to shop this Christmas with extended retail trading hours approved across the Perth metropolitan area, amid a warning ab
New seafood labelling laws are now in effect

New seafood labelling laws are now in effect

Hospitality businesses across Australia are now required to display the country of origin for all seafood they serve.

Artwork reflecting the Department of Local Government, Industry Regulation and Safety – Consumer Protection’s commitment to protecting and supporting Aboriginal consumers all across Western Australia.

Connected through knowledge

Artwork reflecting the Department of Local Government, Industry Regulation and Safety – Consumer Protection’s commitment to protecting and supporting Aboriginal consumers all across Western Australia.

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Acknowledgement of Country

The Government of Western Australia acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders both past and present.

© Government of Western Australia 2017 to 2026