You may find it useful to use this checklist and keep it with you when you make your complaint. You can also find out what happens when you make a complaint.
The department has produced fact sheets on the conciliation process and business tips for handling complaints.
If talking with the trader or landlord doesn’t work, the next step is to put it in writing.
We have created sample text for you to use as a guide. Simply follow these steps, add your own details, date the letter and keep a copy for your records.
Most problems with a trader or landlord can be solved quickly if you can:
Speak to the right person – try a customer service person, manager or owner. Speak to someone who is allowed to offer a solution. Ask for an email address so you can follow up.
Write down who you talk to and when – this can help if you need to make a formal complaint later.
Any person or organisation wishing to seek donations from the public in Western Australia for a charitable cause is required to be licenced under the Charitable Collections Act 1946.
Collections for the following charitable purposes will require a licence:
The Motor Vehicle Repairers Act 2003 (the Act) imposes serious obligations on licensed repair business operators and the way they operate their business. Failing to meet those obligations can result in the Department issuing an infringement notice, prosecuting offending licence holders before a court or initiating disciplinary action in the State Administrative Tribunal.
The Land Valuers Licensing Act 1978 (the Act) and Land Valuers Licensing Regulations 1979 (the Regulations) impose serious obligations on the land valuing industry and the way it operates. Failing to meet these obligations can result in the Department issuing an infringement notice, prosecuting offending licence holders before a court or initiating dis
The Proactive Compliance program assists land valuers in complying with legislative requirements, identifying and rectifying areas of risk, and providing advice. This is achieved through voluntary visits and industry seminars.
The visits are designed to educate land valuers on the roles and functions of Consumer Protection, while also providing a question-and-answer forum in a one-on-one setting. Compliance visits are free and can be booked by calling the Proactive Compliance team on 1300 304 054.
Rule 23 of the Licensed Valuers Code of Conduct states a licensed valuer shall maintain a risk management program.
Risk management in the context of the land valuation industry requires an appreciation of best practice valuation practices and procedure. At minimum, risk management programs are likely to include the following:
A land valuer is someone who estimates the value of land and properties for various purposes, such as sales, purchases, or taxation.
You must hold a licence to be a land valuer in WA.
To apply for a licence, you must:
More information about licence requirements is available from Land valuer licencing on WA.gov.au.
