Moving out of a rental
There are steps which must be followed to end a tenancy. The tenant or landlord can end the tenancy by giving notice.
The notice periods and form needed depends on:
Handling customer complaints
Having a clear and simple way to handle complaints is a part in good customer service.
These tips will help you set up a good complaint system which follows the Australian Consumer Law and keep your customers happy.
Create a complaints policy
Your complaints policy should:
Property inspection checklist
Handy checklist to help you compare properties, to use at a pre-settlement inspection or before you accept the keys / take full ownership of the property.
A pest inspection could save you thousands of dollars in repair costs.
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Buying property by private sale
In a private sale, prospective buyers make offers to buy a property. This is often done through the seller’s real estate agent.
Before making an offer, carefully consider its terms. Ask about any concerns you have about the property. In WA, there is no mandatory seller disclosure statement. The agent must disclose any relevant facts about the property, especially if they have been directly asked.
Buying property at an auction
A real estate auction is a public sale of property conducted by a licensed auctioneer. Your real estate agent may be an auctioneer or they may contract one to conduct the auction.
Ask any questions about the property before the auction commences. For example if a timber pest or building inspection has been done on the property.
Bonds Administration management of personal information policy
The Bond Administrator and authorised staff (we) must follow rules to keep your information safe and maintain your privacy.
This policy explains how we collect, store, use and share your personal information.
Information we collect
We (the Bond Administrator and authorised staff) may collect personal information in connection with the relevant legislation, including your:
- name and address
- contact details
- bank account details.
Why we need your information
We collect and use your information to:
Managing a retirement village
This checklist will help you follow the retirement village laws and create a resident-friendly environment.
Residents committees and meetings
Residents’ committees work with the operator on the general operation of the village.
The committee is a representative group of the village residents and provides a communication channel between the operator and the residents.
Other committees can also be formed in the village for other purposes such as social activities, but there can only be one residents’ committee.
Setting up a residents committee
A resident’s committee generally includes a chairperson, secretary, treasurer and other members depending on the size of the village.
Retirement village maintenance, repairs and renovations
The resident’s contract will outline whether the operator or the resident is responsible for certain maintenance and replacement of items in the village.
A resident’s recurrent charges usually funds the maintenance of the village. Replacement of any capital items is usually the responsibility of the village operator.
It is important for prospective residents to check if their contract requires them to pay for the maintenance and replacement of capital items in their unit, such as ovens and air conditioners.
Dispute resolution in a retirement village
Disputes may happen occasionally when living in a close community. It can be between:
- two or more residents
- resident/s and the village operator
- resident/s and the village committee
- village committee and the village operator
Many disputes are just misunderstandings. They can often be handled with open and respectful communication. Sometimes the other person is unaware of the problem and is happy to help to find a solution.
If there is a conflict in your village, try these steps to resolve it: