Consumer Protection

If you think you or someone you know has received a scam, please report it to WA ScamNet by:

ONLINE REPORT:

Report a Scam send us any suspicious emails, links, profiles, etc

PHONE:

Call Consumer Protection's contact centre: 1300 304 054 (for the cost of a local call anywhere in WA);

Resident contracts must outline the resident’s rights and responsibilities for when they want to leave a village. It will include:

• notice periods
• exit fees
• exit entitlements
• refurbishment requirements
• any other conditions

Resident ending the agreement 

You have the right to a cooling-off period if you haven’t moved into the village.

The online licence search can help you find a licensed car repairer, real estate agent, settlement agent, land valuer, car dealer, employment agent, debt collector or charity.

How to use the online licence search

Search by number: You can check if a licence number is still valid. Type the number into the field on the opening screen.

Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia.

Need to submit a payment?

Cashier counter services are located at the Cannington office, you can lodge payments for:

• tenancy bonds;
• licence and registration applications; and
• associations, cooperative and limited partnership applications.

Customers are encouraged to lodge online anytime.

Some laws set out considerations for regional areas, in particular areas above or below the 26th parallel,  for example retail trading hours and residential tenancies.  This map shows the location of the 26th parallel in Western Australia which is located at Shark Bay on the coast.

Information about how to apply for a licence, including fees and forms are now on WA.gov.au 

All individuals, partnerships or bodies corporate (companies and other incorporated bodies) that carry on business as employment agents must be licensed under the Employment Agents Act 1976 (the Act). This includes traditional employment agencies and employment brokers, as well as booking agencies, babysitting agencies, housesitting agencies, and cleaning agencies. The Act does not allow the Commissioner for Consumer Protection to issue a licence in the name of a partnership or company.

Consumer Protection's goal is to influence the marketplace to become fairer, more competitive and better informed. All advertising should tell the truth about a product or service and allow consumers to make well-informed decisions.

The legal principles explained here apply to advertising in all media – print, radio, television and outdoor. However, the examples here relate mainly to the print media.