Empowering consumers and ensuring safety

Last updated: 04 November 2025

Get informed, stay safe, and resolve disputes with confidence.
Discover resources, guidance, and services for consumers and businesses in Western Australia.

Learn more about Consumer Protection

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Renting a home

Know your rights and responsibilities when renting a home.
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Retirement villages

Advice on finding a village, moving in and leaving.
Handling complaints

Handling complaints

Tips for business on managing customer complaints.
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Aboriginal consumers

Consumer rights resources to empower Aboriginal consumers.
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Buying a vehicle

What to look out for when buying a car.
Online shopping and gifts

Online shopping and gifts

Know your rights for returns when buying online and buying gifts.

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow.

From the Commissioner: Peace of mind or piece of junk. Is shipping insurance worth it?

Have you been online shopping recently and noticed a sneaky little shipping insurance charge at the checkout?

Minister's announcement: Ashes fans on a sticky wicket with resale tickets

The Cook Government is urging cricket lovers to play it safe when buying tickets to the Ashes series at Optus Stadium from 21 to 25 November 2025, following con

Campaigns

Year in Review 2024-25

Year in Review 2024-25

This report reflects our commitment to supporting safe and fair trading, the community, and to you - the agencies and bodies that help shape and define our work.

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Holiday to home

$10,000 incentive for property owners to transition existing short-term rental accommodation to long term rental.

Halloween should be fun, not frightful

Halloween should be fun, not frightful

Tips and tricks to keep your children safe this Halloween

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