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Empowering consumers and ensuring safety

Last updated: 09 December 2025

Get informed, stay safe, and resolve disputes with confidence.
Discover resources, guidance, and services for consumers and businesses in Western Australia.

Learn more about Consumer Protection

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Help and complaints

We have the tools to help you resolve a problem or handle a complaint.
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Bonds

How to lodge, change or claim a bond.

Returns and refunds

Need to return an item or cancel a service? Know your rights.

Rent reforms

The rent reforms are helping you make your rental feel like a home.
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Renting a home

Know your rights and responsibilities when renting a home.
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Retirement villages

Advice on finding a village, moving in and leaving.
Handling complaints

Handling complaints

Tips for business on managing customer complaints.
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Aboriginal consumers

Consumer rights resources to empower Aboriginal consumers.
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Buying a vehicle

What to look out for when buying a car.
Online shopping and gifts

Online shopping and gifts

Know your rights for returns when buying online and buying gifts.

News and alerts

See all news and alerts

From the Commissioner: Understanding your road trip rental rights and responsibilities

Before you choose a hire car, it’s worth taking the time to compare options to avoid headaches later on

Minister's announcement: New social media age restriction opens door to scams

Western Australians affected by the social media age restrictions are urged to be on high alert for potential scams while they navigate the changes to the law.

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow.

Campaigns

Christmas shopping trading hours

Christmas shopping trading hours

WA consumers can take advantage of the extra shopping hours over the Christmas season. 

Year in Review 2024-25

Year in Review 2024-25

This report reflects our commitment to supporting safe and fair trading, the community, and to you - the agencies and bodies that help shape and define our work.

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Holiday to home

$10,000 incentive for property owners to transition existing short-term rental accommodation to long term rental.

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Acknowledgement of Country

The Government of Western Australia acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders both past and present.

© Government of Western Australia 2017 to 2024