Skip to main content

Empowering consumers and ensuring safety

Last updated: 29 January 2026

Get informed, stay safe, and resolve disputes with confidence.
Discover resources, guidance, and services for consumers and businesses in Western Australia.

Learn more about Consumer Protection

Image of man and woman in a meeting

Help and complaints

We have the tools to help you resolve a problem or handle a complaint.
Bonds icon

Bonds

How to lodge, change or claim a bond.

Returns and refunds

Need to return an item or cancel a service? Know your rights.

Rent reforms

The rent reforms are helping you make your rental feel like a home.
Image of a couple getting keys for a property

Renting a home

Know your rights and responsibilities when renting a home.
Image of two senior people on a walk in the park

Retirement villages

Advice on finding a village, moving in and leaving.
Handling complaints

Handling complaints

Tips for business on managing customer complaints.
Image of aboriginal woman on a computer

Aboriginal consumers

Consumer rights resources to empower Aboriginal consumers.
Image of young woman holding car keys and smiling

Buying a vehicle

What to look out for when buying a car.
Online shopping and gifts

Online shopping and gifts

Know your rights for returns when buying online and buying gifts.

News and alerts

See all news and alerts

Minister's announcement: Rise in rent scams targeting Western Australian tenants

The State Government is warning Western Australian renters to watch out for scammers posing as landlords in online marketplaces and on social media platforms.

From the Commissioner: The material fact of the matter when it comes to buying a home

Buying a home is a big decision often tied to a lot of emotion.

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow.
Artwork reflecting the Department of Local Government, Industry Regulation and Safety – Consumer Protection’s commitment to protecting and supporting Aboriginal consumers all across Western Australia.

Connected through knowledge

Artwork reflecting the Department of Local Government, Industry Regulation and Safety – Consumer Protection’s commitment to protecting and supporting Aboriginal consumers all across Western Australia.

STRA scheme logo

Holiday to home

$10,000 incentive for property owners to transition existing short-term rental accommodation to long term rental.

Slide 1
Acknowledgement of Country

The Government of Western Australia acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders both past and present.

© Government of Western Australia 2017 to 2024