Action plan to meet the needs of consumers living with disability

  • Improving engagement and service delivery for consumers with disability a high priority
  • Empowering Consumers with Disability Forum provided an impetus for action
  • Plan involves developing easier access to consumer information and resources

 

The McGowan Government has embarked on an action plan with the major focus of improving the services available to consumers and tenants living with disability in Western Australia.

 

Commissioner's Blog: Have your say on family & domestic violence tenancy laws

Family and domestic violence (FDV) is an extremely serious issue in our community, so we need to make sure the right laws are in place to not only support victim-survivors, but to keep them and their children out of harm’s way.

An estimated 24,000 Western Australians sought help from specialist homelessness services last year, with 41 per cent needing these services because they were experiencing FDV.

Given we know many of these crimes are occurring in rental properties, the State Government has agreed to review our FDV tenancy laws to see if they need to be fine-tuned.

Commissioner's Blog: Know your rechargeable battery risks

If you have a mobile phone, laptop, electric toothbrush, eScooter, eBike, any power tools, or solar power backup storage, you need to know how to reduce potentially deadly fire risks lurking in their batteries.

These common household items use rechargeable lithium-ion batteries which can be highly flammable. If these batteries are used incorrectly, or are damaged, they can overheat, explode and cause fires that can be dangerous and difficult to extinguish.

Tenancy reform Bill knocking on Parliament's front door

  • Modernisation of WA tenancy laws begins with a Bill introduced to Parliament
  • Rent increases limited to once every 12 months
  • Greater freedom for tenants to keep pets and make minor modifications
  • New dispute resolution procedure to deliver fast, fair and transparent outcomes

New laws to improve the lives of Western Australian renters have been introduced to Parliament, as part of the Cook Government's commitment to modernise WA's tenancy laws.

Commissioner's Blog: Electrical safety this summer

Decorative lights, electronic gifts and DIY projects are hallmarks of the festive season, prompting WA’s electrical safety regulator, Building and Energy, to share top tips for a safe summer.

Festive lights are a popular addition to homes at this time of year, but damaged or incorrectly used lights can cause electric shocks and fires. Consumers are urged to check that lights, cords and plugs are undamaged, untangled and working well, particularly if they have been in storage.

Spotlight on scams, tenancy, vulnerable communities

  • New Consumer Justice Strategy initiatives identified
  • Call for banks and industry to do more on scam protection
  • Tenancy law reforms, automotive industry compliance are other top priorities

Lobbying Australian banks to improve scam prevention strategies, tightening tenancy laws, and improving support for vulnerable Western Australians are among the upcoming consumer focused priorities for the Cook Government.

Shut the door on real estate and rental scammers

Buying or renting a residential property involves significant financial transactions which, increasingly, are targets for scammers.

 

Over the last 12 month, WA ScamNet received 129 complaints of real estate and rental scams that  left 74 West Australians almost one million dollars, in total, out of pocket.

 

Rental and real estate scammers try to trick you out of your money when you need to transfer payments or make deposits to banks, real estate & settlement agents or landlords.

 

Mandatory training to continue to keep real estate and settlement sectors in top shape

  • Mandatory professional development to continue for WA real estate and settlement industries
  • Ongoing education and training to maintain faith and confidence in industry participants
  • Agents to administer and self-fund program

The Cook Government has again thrown its support behind mandatory Continuing Professional Development (CPD) for everyone employed in the real estate and settlement sectors to ensure high standards are maintained.

Reforms to provide better short-stay regulation and encourage more rentals

  • All short-term rental accommodation providers to be required to register properties
  • New $10,000 incentive for property owners to transition existing short-term rental accommodation into long-term rental homes for Western Australians
  • Reforms to provide consistency across the sector and clarity on what is required to operate a short-term rental accommodation property

The Cook Government has today announced new regulations for un-hosted Short-Term Rental Accommodation (STRA) in Western Australia, along with an incentive aimed at returning some properties to

Commissioner's Blog: Nominate a community champion for Consumer Protection Award

The search is on for outstanding WA individuals, organisations and groups who are strong advocates for consumer rights, with nominations open for the prestigious 20th anniversary Consumer Protection Awards.

The awards shine a spotlight on the great work being carried out in the community, such as offering advice, assistance and education; lobbying for change; creating greater understanding of consumer law; promoting product safety; or highlighting consumer issues generally.