Consumer Protection

 

 

With Commissioner for Consumer Protection David Hillyard

 

With Commissioner for Consumer Protection David Hillyard

With Commissioner for Consumer Protection David Hillyard

No place for family violence

Did you know WA is second only to the NT when it comes to rates of family and domestic violence (FDV) and there were more than 50,000 reported incidents across the State in 2016-17?

With Acting Commissioner for Consumer Protection David Hillyard 

Consumer Protection WA is a proud supporter of Fraud Week, which this year starts on the 15^th of May and aims to help social media users learn how to spot a scam.

With Acting Commissioner for Consumer Protection David Hillyard

Puppy scammers have been getting their claws into the money of pet-buyers in Western Australia for years. The scammers also use kittens, birds and other popular animals as bait. Sadly the animal never arrives and Consumer Protection has received reports of monetary loss from many heartbroken would-be pet owners.

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With Acting Consumer Protection Commissioner Gary Newcombe

Due to their popularity at Halloween-time, I recently used my weekly Community News column to remind consumers to have their eyes open to the potential safety risk posed by short-term wear lenses that allow you to change your eye colour temporarily, or to display a fun pattern over your iris.

With Acting Commissioner for Consumer Protection Gary Newcombe 

Puppy scammers are getting their claws into the money of pet-buyers in Western Australia. WA ScamNet – the area of Consumer Protection that deals with consumer fraud – received four reports of monetary loss to puppy sale scams recently. All of the victims had been buying online but there were slight differences in their stories:

Consumer Protection is warning businesses not to deal with ‘bitumen bandits’ who offer to lay driveways on-the-spot with material supposedly leftover from another job.

A report received by Consumer Protection suggests that a British man is approaching business owners in the Willetton area with the offer of immediate start, drive-way laying services, using asphalt in his truck, leftover from another job.

Acting Commissioner for Consumer Protection Gary Newcombe says carrying out work there and then is a sign of a travelling conman.

UPDATE: New advice to seek a refund or replacement has been issued since this blog was published. Please read the latest media statement: /announcements/urgent-advice-owners-recalled-samsu...

With Acting Consumer Protection Commissioner Gary Newcombe

With Acting Consumer Protection Commissioner Gary Newcombe

Complaining via social media – think before you tweet

In the past consumers who wanted others to know about their bad experience with a business would usually rely on word of mouth or perhaps a strongly worded letter to a newspaper editor but nowadays it’s commonplace for people to speak out on social media.