Consumer Protection

• A legal service and head of Additive Free Kids win Consumer Protection Awards
• Advocate for a swimming pool ban at family day care takes out safety category
• Nine News wins media award for investigation into the tow truck industry in WA

A community legal centre that specialises in women’s rights and justice, a campaigner for additive-free food for children, an advocate for banning swimming pools at family day care services and a Nine News reporter have all won a Consumer Protection Award for 2021.

Australia may be home to the world’s largest lithium-ion battery, at South Australia’s Hornsdale Power Reserve, but it’s the smaller models that have prompted a reminder about how to safely handle, use and store them.

Consumer Protection and WA’s electrical safety regulator, Building and Energy, are aware of two incidents in WA this year in which e-cigarette batteries have ignited in the user’s pocket, causing significant burns. Similar explosions have tragically caused deaths overseas.

The Department of Mines, Industry Regulation and Safety (DMIRS) is conducting a stakeholder satisfaction survey to invite feedback on our services and our role as a regulator. The results will help DMIRS focus on business areas and services that need performance improvements.

If you subscribe to a DMIRS email newsletter or subscriber news service, you may be contacted by email and invited to take part in our 2019 Stakeholder Satisfaction Survey.

With Commissioner for Consumer Protection Penny Lipscombe

A super bargain promoted via an online pop-up or social media advertisement is just like an enticing shop window display with ‘sale’ signs. It can be hard to pass up the chance of big discounts or low prices but digital impulse buying may mean you get nothing in return for your money.

With Commissioner for Consumer Protection David Hillyard

Winter is here and the colder temperatures mean products designed to keep us warm are coming out of storage or being purchased. We want you to carefully check electric blankets, hot water bottles and other winter items are in good condition and have not been recalled before you use them. 

With Commissioner for Consumer Protection, David Hillyard

Families, friends and the rural communities in which they live are mourning the deaths of two boys aged under ten who lost their lives recently in separate quad bike accidents in WA and Tasmania. The tragic accidents occurred on farms and involved rollovers, a common set of circumstances when we look at the statistics.

Recent hikes in fuel prices have left many consumers searching for the best deal and trying to understand the reasons behind fluctuating prices.

The price of fuel, like other retail products, is market driven and the government does not set the price.

Consumer Protection operates the FuelWatch website which offers transparency in terms of what the prices at the pumps will do in the next 24 hours, so you can use this information to plan your fuel purchases and save cash.

The Department of Mines, Industry Regulation and Safety (DMIRS) is seeking passionate people who thrive in leadership roles and will take a collaborative approach to problem solving.

As a family-friendly employer, DMIRS offers a workplace that supports diversity and work-life balance. DMIRS has a priority to improve gender diversity within its leadership group, and therefore is particularly encouraging outstanding female leaders to register.

With Commissioner for Consumer Protection David Hillyard

No place for family violence

Did you know WA is second only to the NT when it comes to rates of family and domestic violence (FDV) and there were more than 50,000 reported incidents across the State in 2016-17?

With Acting Commissioner for Consumer Protection David Hillyard

Puppy scammers have been getting their claws into the money of pet-buyers in Western Australia for years. The scammers also use kittens, birds and other popular animals as bait. Sadly the animal never arrives and Consumer Protection has received reports of monetary loss from many heartbroken would-be pet owners.

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