You’ve got your outfit picked and you know all the words to your favourite band’s songs – then they cancel as a headlining act. There are other bands to see but you’re still disappointed and you assume you’re not entitled to a refund.
Unwanted calls and spam SMS can be a source of frustration. Whether it's persistent telemarketers interrupting your dinner or irrelevant promotional texts flooding your phone, there are ways to put a stop to them.
You may have forgotten about the Do Not Call register, which is a free service run by the Australian Communications and Media Authority (ACMA). You can register your home, personal mobile or fax number online via donotcall.gov.au or call 1300 792 958. The good news is you only need to register once.
Unleaded petrol (ULP) prices often grab the headlines but for many West Aussie drivers, diesel is the lifeblood that keeps their utes, trucks, 4WDs and family cars running.
Currently, Tuesday is the cheapest day to fill the tank with petrol, but Consumer Protection’s FuelWatch team often receives questions asking when the cheapest day is for diesel.
Quad bikes are the leading cause of death and serious injury on Australian farms. School holidays and good weather often mean farm visits and quad bike adventures. Consumer Protection urges families to prioritise safety when it comes to quad biking.
Sixty per cent of quad bike fatalities occur during a roll over. Even at slower speeds, these bikes can topple over and crush the rider with hundreds of kilos of machine.
Facebook Marketplace, Gumtree, eBay, garage sales and even swap meets can be brimming with a treasure trove of bargains. However, a bargain you buy today could cost you tomorrow.
Buying items through private sellers requires caution to avoid potential issues that may not be covered by Australian Consumer Law (ACL). When you buy goods privately there is a risk they may not work as they should or may not match the advert or description. You won’t be protected by the law.
Former Supreme Court Justice and President of the State Administrative Tribunal, the Hon John Chaney SC, has been appointed to oversee the mediation between builders and the manufacturer of polybutylene pipes, in a promis
Sending your loved one wilted flowers on Valentine’s Day probably won’t get you the reaction you were hoping for. Before you get a bunch of dead roses thrown in your face, Consumer Protection hopes there’s time to explain you have rights under Australian Consumer Law (ACL).
Consumer guarantees kick in on products purchased through Australian-based stores, including online.
As the festive season unfolds, the spirit of giving comes alive, prompting many of us to extend a helping hand to our community through charitable donations.
Before opening your wallet to support a cause close to your heart, it’s important to watch out for scams and ask questions to find out if your full donation will be passed on.
It's that time of the year when many kids are counting down to Christmas! It’s also the time our Consumer Protection safety inspectors are out and about making sure toys are safe for Santa’s sack.
Button batteries, which power many kids’ novelty toys, remain a deadly risk to small children if they swallow these tiny circular batteries. Our safety inspectors have already visited 58 stores and inspected almost 300 products, taking 53 non-compliant items off the shelf that were missing mandatory battery warning labels or failed to have secure battery compartments.
West Aussies are no strangers to disasters such as bushfires, storms and floods. But if you’re renting, there might be the extra stress of working with your landlord should your residence be affected by a catastrophe.
The good news is when it comes to rentals, both landlords and tenants have rights and responsibilities should a property become damaged or destroyed in a disaster such as a cyclone or bushfire.
