Consumer Protection

• Retirement village law reform to make village life fairer and easier
• Government proposes wide-ranging reforms to retirement village laws in WA
• Law changes will make retirement village living fairer and easier for seniors
• A 12-month limit to the payment of exit entitlements will be introduced

A revamp of laws regulating retirement villages in Western Australia is planned with the McGowan Government aiming to make the process of entering, living in and leaving a village fairer and easier for seniors, while supporting the industry's longer term viabilit

Babies can spend up to 17 hours a day sleeping, so it’s vital to ensure the place where they spend all this time resting is as safe as possible.  

As the range of infant sleeping products available in the Australian market continues to grow, leading medical and injury prevention experts, industry and regulators have developed a new best practice guide for the design of safe infant sleeping environments.

Online shopping has revolutionised the way many of us buy goods, but it has also meant navigating additional challenges not faced by traditional in-store shoppers.

Given online purchasers are required to pay for their items upfront before waiting to receive them, a common complaint we hear about is goods taking a long time to arrive, or perhaps never arriving at all.

Please visit the official NAIDOC Week website to download logos and other resources to help celebrate NAIDOC Week.

Consumer Protection WA celebrates NAIDOC Week 2022

Consumer Protection WA and Ask Us

Tuesday, 7 June 2022

• ServiceWA app upgrades will ensure users have easy access to FuelWatch
• Interactive functionality and map will show fuel prices available near users
• Next addition to ServiceWA app continues journey in redefining the way Western Australians interact with government services

The McGowan Government has updated its ServiceWA app to include FuelWatch, providing an easy to navigate, interactive map allowing users to find the best fuel price deal across Western Australia.

Mother’s Day is on its way, so no matter whether you’re looking for a gift online or in-store, remember that you have the same consumer rights if things go wrong.

The Australian Consumer Law protects you if the gift is faulty, breaks down, doesn’t work as it should or is not what you ordered, and the trader should take steps to help fix the issue.

When it comes time to move on a car or caravan, some people may lack the time or confidence to negotiate a private sale themselves.

Engaging a dealer to sell the vehicle on their behalf can therefore be a viable option, but selling on consignment does come with some risk. 

Given the dealer can keep any money they receive from the sale in excess of the amount they agree to pay the owner, this has at times resulted in dealers giving below reasonable value sale price estimates to vehicle owners.

Being contacted out of the blue by a business wanting to sell you something is a scenario many consumers will be familiar with. 

Whether it’s a knock at the front door from a salesperson, or unsolicited text messages, phone calls and emails, it may help to know there are strict rules surrounding how businesses are allowed to contact you.

New tenancy laws to assist Western Australian renters affected by family and domestic violence are now in force.

The new laws allow a tenant to end their tenancy with as little as seven days' notice if they or their dependants are impacted by family and domestic violence, even if the perpetrator is not named on the lease. There is no need to go to court and a new Consumer Protection form can be used as evidence to accompany a termination notice.

Solar energy storage systems can be an attractive option for households looking to capture and store their own renewable energy.

However, around 450 WA home-owners that have installed several models of LG-branded home energy storage batteries are being urged to check if their device is on a national recall list due to fears they may overheat and ignite.