Commissioner's Blog: Quad bikes are not children’s toys

As school holidays approach, a reminder that quad bikes and kids are a dangerous, and potentially deadly, mix.

Since 2020, nine West Australians have been killed on quad bikes - two of them this year, including a girl aged under 10. Nationally, quad bikes are a leading cause of serious injury and death on Australian farming properties with 71 people killed, including 11 children, since 2017.

Commissioner's Blog: Nominate a community champion for Consumer Protection Award

The search is on for outstanding WA individuals, organisations and groups who are strong advocates for consumer rights, with nominations open for the prestigious 20th anniversary Consumer Protection Awards.

The awards shine a spotlight on the great work being carried out in the community, such as offering advice, assistance and education; lobbying for change; creating greater understanding of consumer law; promoting product safety; or highlighting consumer issues generally.

Commissioner's Blog: Block your driver’s licence to lock-out identity thieves

Money is not the only thing scammers are looking to steal these days – your personal identification can be just as valuable to them.

As part of their ruse, scammers posing as legitimate organisations or government service providers often pretend to need copies of your driver’s licence and passport to verify your identity, when their actual aim is to steal it.

Commissioner's Blog: Block your driver’s licence to lock-out identity thieves

Money is not the only thing scammers are looking to steal these days – your personal identification can be just as valuable to them.

As part of their ruse, scammers posing as legitimate organisations or government service providers often pretend to need copies of your driver’s licence and passport to verify your identity, when their actual aim is to steal it.

Commissioner's Blog: Seafood lovers urged to have their say

With a world-class fishing industry right on our doorstep, it’s little wonder so many Western Australian consumers are hooked on seafood.

But if you’ve ever sat down at a restaurant and thought there was something fishy about the menu, rest assured that changes are coming to help clear up some of the confusion.

In a move designed to increase consumer awareness about where our food comes from, the Federal Government is working with restaurants, cafés and hotels across Australia to implement mandatory country of origin labelling on the seafood being served.

Commissioner's Blog: How to avoid hiring a shady tradie

Whether you need a qualified tradesperson to tackle a home project or a handyman for a quick repair, it’s important to know the operator you’ve hired is trustworthy and reliable.

While the majority of tradies do the right thing, we are contacted by disgruntled consumers about the minority that don’t.

In the past 12 months, we have received 579 complaints about those working in trades industries, mostly to do with them failing to exercise due care and skill, as well as wrongly accepting payment.

New cyber security roadshow to block scammers and identity theft

  • WA Government has partnered with IDCARE to deliver 20 Cyber Resilience Outreach Clinics, with a focus on remote and regional areas
  • Western Australians lost a record total of almost $16 million to scams in 2022
  • Report scams and suspicious activity to WA ScamNet to warn the community

The McGowan Government has joined forces with Australia and New Zealand's national identity and cyber support service, IDCARE, to deliver 20 Cyber Resilience Outreach Clinics (CROC) throughout Western Australia.

New campaign to help pet buyers understand their consumer rights

  • State Government campaign launched to empower new pet owners to understand their consumer rights
  • 186 consumer complaints received about issues with new pets in the last three years
  • Almost $30,000 total successfully refunded to complainants from 2020 to 2022

Commerce Minister Sue Ellery today launched a new pet buyer awareness campaign promoting Western Australians' rights when purchasing a pet, following a spike in complaints to Consumer Protection.

Funeral companies face legal action over sales practices

  • New funeral pricing laws will now be enforced, with businesses warned to comply
  • Providers to give a breakdown of costs and a total price before a funeral is held
  • Measures designed to stop questionable sales practices and prevent overcharging

From today, funeral companies in Western Australia will face enforcement action if they fail to comply with new pricing laws introduced by the McGowan Government that make funeral costs clearer for those grieving the loss of a loved one.