Permanent ban for settlement agent who raided trust account

  • West Leederville settlement agent struck off for unauthorised withdrawals
  • Illegally transferred over $29,000 into own bank accounts, a credit card account
  • SAT orders follow extensive Consumer Protection investigation

 

A West Leederville settlement agent who illegally transferred $29,030 from a trust account into her personal bank accounts and a work credit card has been permanently banned from ever working in the industry again.  

 

Consumers warned against ‘predatory’ studio photographers

  • Consumer Protection sees increase in complaints against studio photographers
  • Customers report harassment and high-pressure sales tactics
  • Warning for consumers to exercise caution before engaging with these businesses

The number of consumer complaints relating to studio photography businesses has risen sharply in 2024, prompting Consumer Protection to issue a warning.

Commissioner's Blog: How to turn your empty house into $5,000

If you’ve been waiting for a reason to rent out your empty property, this is it. The State Government will pay you $5,000 to bring your vacant house, apartment, villa or unit to the long-term rental market for West Aussies to lease.

There's a significant shortage of rental properties available in WA, leading to tough competition among renters. Leasing your empty property for at least 12 months provides a secure long-term home to tenants such as families, couples, retirees or regional workers.

Agency fined for nine late bond lodgements

  • Perth CBD agency fined $8,000 for late lodgement of nine tenancy bonds
  • More than $14,200 in bonds not lodged in required time  
  • Agents reminded of responsibility to keep tenants’ money safe

 

A Perth CBD real estate agency has been fined and reprimanded by the State Administrative Tribunal for failing to lodge nine security bonds worth $14,200 within the required timeframe, following action by Consumer Protection.

 

Families warned against au pair company

  • Au pair provider leaves WA families more than $37,000 out of pocket
  • 37 consumers with complaints against Blossom Au Pair Australia since 2019
  • Warning for consumers to exercise caution before engaging with this business

Consumer Protection is urging Western Australian families to avoid doing business with an au pair placement provider that has allegedly taken $37,219 from unhappy customers. 

Commissioner's Blog: Complaints about studio photographers on the rise

Behind the spotlight of gorgeous glamour shots, tender newborn photos and loving family portraits can be a dark reality. Unfortunately, some studio photography businesses behave like predators waiting to lure customers in with fake prizes, false promotions or “heavily discounted packages” that end up costing thousands.

Last year, Consumer Protection received eight complaints about studio photography businesses. With this number of complaints already received this year, the trend is concerning and a warning is needed to highlight the potential red flags.

 

Retailers on notice over button batteries

  • Non-compliant products containing button batteries pulled from Albany shelves
  • Retailers face penalties for failing to comply with mandatory standards 
  • Separate inspections reveal most Albany automotive dealers comply with the law

Consumer Protection has sounded a warning for retailers to ensure they are complying with mandatory button battery safety laws or face penalties, after a number of inspections in Albany uncovered non-compliant products for sale.

Fine for transferring real estate trust funds to personal accounts

  • Former Director fined $2,500 for unauthorised transfer of trust account funds
  • Deposit from real estate sale contract transferred to agency operating account
  • Funds then sent to two personal bank accounts

A former Director of an East Perth real estate agency has been ordered to pay a total of almost $4,000 by the Perth Magistrates Court for unlawfully transferring funds from the agency’s trust account that were later deposited into his personal accounts.

Commissioner's Blog: Don’t fret over a new pet – know your rights

Buying a pet is a decision many people make with their hearts as well as their heads, meaning it can be a particularly devastating experience when things go wrong with a new companion.

The issues we hear about can vary – from new pets with significant health issues or not matching their description (such as size or pedigree), to breeders taking upfront deposits for litters that are never born.

That’s why we have launched a new campaign to help empower new pet owners to understand how the Australian Consumer Law protects them in the same way as it does for other purchases.

Jeep parts seller fined $24,000 for second time for non-supply (James Bartlett / JPA Offroad Group Pty Ltd)

  • James Bartlett (Manager) fined $12,000, JPA Offroad Group Pty Ltd fined $12,000
  • This is Mr Bartlett’s second prosecution for the same offence
  •  It is against the Australian Consumer Law to accept deposits or full payments without supplying the goods and services within a reasonable or agreed time

Consumer Protection WA has prosecuted a Perth-based business selling Jeep car parts and offering installation services, for taking payment from consumers and failing to supply goods and services in a reasonable amount of time, resulting in a $24,000 fine.