Consumer Protection

• Consumer Protection disciplines real estate agent for racist conduct
• Email accused Indian immigrants of “turning our beautiful country into filth”
• WA tenants urged to speak out and report racist behaviour

Consumer Protection Commissioner Trish Blake has promised to stand behind any tenant calling out racist behaviour within the WA real estate industry.

• Real estate agent lost $43,080 and two settlement agents lost a combined $64,468
• Victims tricked into transferring trust account funds by scammers posing as bank
• Consumers and businesses urged to not give out access codes over the phone

Consumer Protection is warning the real estate and settlement industries to be extra vigilant to calls from their bank after scammers successfully lured a WA real estate agent and two settlement agents into transferring large amounts of funds from their trust accounts.

• $8,000 fine for taking deposits and not completing pool repair work
• Three consumers paid deposits totalling $6,050
• Public urged to only pay small deposits or make progress payments to reduce risk

A swimming pool fibreglass repairer has been fined by the Perth Magistrates Court for breaching the Australian Consumer Law (ACL) by taking deposits from three consumers and failing to supply goods and services within a reasonable time.

• Real estate agent lost $329,500 to remote access bank scam
• Scammers posed as bank on phone and knew latest transactions in the account
• Agents urged to not give out access codes or allow remote access

Consumer Protection is warning the real estate and settlement industries to be extra vigilant to calls from their bank after scammers successfully stole $329,500 from a WA real estate agent’s trust account last week.  

• Aussie Sheds Albany owner found guilty of breaching ACL
• $158,853 worth of deposits paid for incomplete shed and patio works
• 11 consumers to receive full compensation

An Albany shed seller who took large deposits from consumers between January 2020 and 25 July 2020 and failed to deliver goods and services in a reasonable timeframe has been found guilty of breaching the Australian Consumer Law (ACL).

There’s nothing easy about losing a loved one, but we hope new WA laws will go a long way towards clearing up any confusion about what their final farewell will cost.

Funeral companies must now publicly display their prices upfront to give consumers the chance to compare costs without having to meet with a representative from the business to get this information. Consumers should now receive a full breakdown of prices and know exactly what the total cost of the funeral will be, so there are no surprises later on.

Western Australia’s rental market has never been tighter, but it doesn’t mean tenants should accept living in homes that are falling into disrepair, have mould or electrical safety issues.

So far this year, Consumer Protection has received 367 enquiries and 32 complaints about rental repair and maintenance issues, but we suspect these figures are only a small proportion of the actual number of tenants experiencing such problems currently.  

• $7,908.30 fine and costs for buying and selling motor vehicles without a dealer’s licence
• 21 vehicles bought and 24 sold during almost a year
• Public urged to report unlicensed motor vehicle dealers

The Armadale Courthouse has imposed a $7,500 fine on a backyard dealer who operated without a motor vehicle dealer’s licence between July 2021 and April 2022.

As the world shakes off the shackles of COVID-19, many Western Australians are feeling more confident about jetting off or setting sail for a holiday.

We therefore want to remind travellers about their rights under the Australian Consumer Law (ACL) if something goes wrong with a travel product or service.

Beyond what is outlined in the terms and conditions, the travel provider is bound by the ACL to deliver a cruise, flight, tour or accommodation that meets the description or advertisement.