Commissioner's Blog: Your rights on cancelled flights
Ask any traveller about their top travel peeves and cancelled or delayed flights are likely to feature highly on the list, given their potential to throw holiday plans and itineraries into turmoil.
Flight cancellations and delays are among the most complained about issues to Consumer Protection – in the 2022/23 financial year, we received 530 complaints about flights being cancelled and 47 complaints about them being delayed.