Commissioner's Blog: Your rights on cancelled flights

Ask any traveller about their top travel peeves and cancelled or delayed flights are likely to feature highly on the list, given their potential to throw holiday plans and itineraries into turmoil. 

Flight cancellations and delays are among the most complained about issues to Consumer Protection – in the 2022/23 financial year, we received 530 complaints about flights being cancelled and 47 complaints about them being delayed.

Unlicensed car dealers on notice after $47,600 fine (Alix Aljilani)

  • Thornlie man convicted of selling 103 vehicles after deciding not to renew licence
  • Consumer Protection warning to illegal dealers – “we will prosecute”
  • Public urged to dob-in unlicensed motor vehicle dealers

Buying and selling more than 100 vehicles in six months has seen a car seller who deliberately decided not to renew his dealer’s licence fined $47,600 by the Armadale Magistrates Court.

Tow truck company warned for misleading and unfair conduct (Specialized Tilt Tray and Towing Services Pty Ltd)

  • Distressed consumers are being misled following accidents
  • 55 complaints against Specialized Tilt Tray and Towing Services in 17 months
  • Non-disclosure agreements may contain unfair contract terms

Consumer Protection is warning consumers about a tow truck company believed to be misleading consumers and then asking them to sign non-disclosure agreements to have their vehicle released from their holding yard.

Don’t get stung by scams or parcel delays this shopping season

  • Scammers steal nearly $400,000 from WA online shoppers so far in 2023
  • Check delivery timeframes for online items to avoid missing Christmas deadline
  • 33 extra trading hours approved to make Christmas shopping more convenient

Online shoppers are urged to be on high alert for scams and to remember their consumer rights in the lead up to major retail events like the Black Friday, Cyber Monday and Boxing Day sales.

Watch out for bushfire charity scams

  • Devastating Mariginiup bushfire a likely target for callous scammers
  • Donors urged to be wary of fake websites and bogus social media posts
  • Advice to only donate via Lord Mayor’s Distress Fund or licensed charities

Kind-hearted Western Australians looking to donate to the victims of the Mariginiup bushfire are being warned by Consumer Protection to be wary of scammers who may set up fake charity fundraisers.

Avoid a trip to the ED – safe summer tips for families

  • Safety warning for parents about the dangers of eRideables
  • Quarter of drowning deaths in young children occurred in a pool in 2022-23
  • Trampolines and Christmas presents with button batteries can be hazardous

 

With the warm weather here already, Consumer Protection has some timely safety tips for families to enjoy a safe summer.

A fun way for kids to zip around outdoors is on a motorised scooter, but it is important to remember these devices are not toys and can be dangerous if used incorrectly.

Sales rep fined over non-habitable property sale

  • Albany real estate sales representative convicted of misleading a property buyer
  • Told buyer she could move into a unit declared non-habitable
  • Buyers urged to make own enquiries if in doubt about council approvals 

 

Wrongly telling a homebuyer she could live in a dwelling that had been deemed ‘non-habitable’ by local government authorities has seen a former real estate sales representative convicted and penalised nearly $5,300 following action by Consumer Protection.

Sales rep fined over non-habitable property sale

  • Albany real estate sales representative convicted of misleading a property buyer
  • Told buyer she could move into a unit declared non-habitable
  • Buyers urged to make own enquiries if in doubt about council approvals 

 

Wrongly telling a homebuyer she could live in a dwelling that had been deemed ‘non-habitable’ by local government authorities has seen a former real estate sales representative convicted and penalised nearly $5,300 following action by Consumer Protection.

Commissioner's Blog: Living by the law - what you need to know before share housing

Splitting a rental with mates or even people you find through an advert can be a smart way to tackle soaring rent prices and low vacancy rates. But before you start dividing up chores and discussing furniture options, it’s important to understand your legal rights and responsibilities when it comes to share house arrangements.