From the Commissioner: Paid the deposit but still waiting for the tradie?

Hiring a tradie involves trust in their skill and integrity. You’re inviting them into  your home or business, handing over your hard‑earned money and expecting the work to be completed as agreed. In most cases, that trust is honoured.

But recently our team at Consumer Protection has seen an increase in complaints about tradies who take deposits and then fail to start, or complete, the work.

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. Drivers are also urged to only purchase the fuel they need to fill their vehicles, not to stockpile. 

FuelWatch reports that, from 6am tomorrow (Wednesday 6 May 2026), the average price of Perth’s regular unleaded petrol (ULP) will increase by 12 cents per litre (cpl) to 186.3 cpl with BP hiking up to 214.9 cpl; EG Ampol up to 209.9 cpl; and Ampol up to 204.9 cpl.

From the Commissioner: Do you know what your consumer rights are for restaurant surcharges?

We’ve been hearing an increase in restaurants and cafes adding on a surcharge recently and if you have come across this you should be aware of the rules around surcharges. 

We commonly see surcharges added during public holidays or weekends as restaurants must pay their staff penalty rates so they may choose to pass on these extra costs to you. 

Food businesses are generally allowed to set their own prices, and we understand why they may choose to add a surcharge – staying afloat is tough, but paying a surcharge should never come as a surprise to you.

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. Drivers are also urged to only purchase the fuel they need to fill their vehicles, not to stockpile. 

FuelWatch reports that, from 6am tomorrow (Wednesday 29 April 2026), the average price of Perth’s regular unleaded petrol (ULP) will increase by 12 cents per litre (cpl) to 187.6 cpl with Ampol hiking by up to 217.9 cpl; BP up to 215.9 cpl; and EG Ampol up to 209.9 cpl.

From the Commissioner: Are you up to date with the new bond release process?

Major reforms to the residential tenancy bond release process have come into effect in WA, making it easier for renters to get their bond back. 

Previously, only the landlord or property manager could start the bond release process, but now any tenant, landlord or agent can set things in motion.

This is part of the Residential Tenancies Amendment Act 2024 and will provide a more streamlined and transparent service for everyone.

Court digs into landscaper who took deposits without doing work

  • Landscaper fined $2,000 after taking upfront money and failing to complete work
  • Took 50 per cent deposits for three jobs, but later claimed insolvency
  • Consumers urged to limit upfront payments, use instalments, pay by credit card 

A Perth landscaping operator who took thousands of dollars in deposits but failed to carry out the agreed landscaping, reticulation and turf installation work at three homes has been fined in the Joondalup Magistrates Court.

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. Drivers are also urged to only purchase the fuel they need to fill their vehicles, not to stockpile. 

FuelWatch reports that, from 6am tomorrow (Wednesday 22 April 2026), the average price of Perth’s regular unleaded petrol (ULP) will increase by 4.9 cents per litre (cpl) to 193.9 cpl with BP hiking up to 215.9 cpl; and Ampol and EG Ampol up to 209.9 cpl.

From the Commissioner: How reliable is AI when it comes to consumer law?

It’s not uncommon for people to use AI when they jump online to search for various things these days and while it can be an effective tool in some situations, people do need to be careful when it comes to rules and regulations.  

Consumer Protection has been dealing with a few queries recently where consumers have based their complaints on AI, only for AI to give them wrong information about how the Australian Consumer Law (ACL) and other laws apply to their situation.