Consumer Protection

Commissioner's Blog: Summer vibes, safe lives - Tips for enjoying outdoor activities

Summer is here, and it's time to get outside and have fun making memories with family and friends.

Consumer Protection wants West Aussies to have a safe, happy, and healthy summer and importantly – no trips to the Emergency Department. This time of year comes with its own set of risks so it’s timely to give everyone a little reminder for how to enjoy the warm weather safely.

When it comes to kids staying safe there’s no substitute for adult supervision. Especially around water.

Commissioner's Blog: Dodgy deals done dirt cheap- the dark side of bargain car sales

Dodgy unlicensed car dealers are a blight on the community. They often put consumers and road users at risk by selling cars riddled with problems. Not only can they target Perth metro consumers, but they could also roll into regional towns and communities with their truck load of danger, looking to hoodwink vulnerable people such as low income earners, older Australians and Aboriginal people.

Meat scammers grilling social media groups

  • Fake butcher profiles flooding local community pages with cheap meat offers
  • Victims lose up to $500 believing bulk meat will be delivered to their doors
  • Farmer-sold meat must be processed at a licensed abattoir and sold by a registered food business

Meat purchase scams are on the rise across social media, prompting a warning for WA consumers to be on alert when considering ways to slash their grocery bills.

Commissioner's Blog: New process helps tenants and landlords avoid court

Going to court can be daunting for both tenants and landlords. However, the introduction of a dispute resolution process, known as "Commissioner Determinations," has made it easier for people to resolve disputes over keeping a pet and making minor changes to rental homes without the stress of a courtroom battle.

Since July last year, tenants have been able to keep a pet and make minor modifications to their rental homes, with the landlord only allowed to refuse under specific circumstances.

Car dealers on notice over written-off vehicles

  • Inspections reveal some dealers not complying with repairable write-off rules
  • Up to $2,000 fines apply for using wrong forms or providing inaccurate information 
  • Advice for consumers to ask questions and report non-compliance

Consumer Protection has sounded a warning for motor vehicle dealers to ensure they are complying with tighter regulations on the sale of repairable write-offs or face penalties, after inspections to date revealed mixed levels of compliance.

Commissioner's Blog: Under the influence

Have you ever seen a social media post with the hashtag ‘spon’ or ‘sp’ and wondered what it meant?

This can often be an attempt to disclose they were paid, given gifts, or provided with other incentives to create the post.

Consumer Protection argues this is a very sneaky tactic.

Last year, the Australian Competition and Consumer Commission (ACCC) conducted a sweep of social media influencers and found 81 per cent were posting content which raised concern under the Australian Consumer Law.

Commissioner's Blog: Tips to prevent Halloween turning into a real-life nightmare

West Aussies are embracing Halloween celebrations more each year, with increasing numbers of people participating in activities such as costume parties, trick-or-treating, and Halloween-themed events.

But, having a frightfully fun time can come with risks, especially when cheap Halloween-themed products are imported from outside of Australia.

Recent inspections at brick-and-mortar stores by Consumer Protection’s Product Safety Team have shown reassuring results, with only a couple of non-compliant items found.