Consumer Protection

Aircon and trailer tradie fined $30,000 for conduct ‘akin to fraud’

  • Trader took deposits for aircon and custom-trailers but never did the work
  • Fined $30,000 and ordered to compensate his victims
  • Prosecution follows two earlier public warnings by Consumer Protection

A Perth man who took money for air conditioning and custom trailer work but failed to deliver has been fined $30,000 and ordered to compensate his victims.

Commissioner's Blog: Granny’s gift not so great? Here’s what you can do

Twelve days of Christmas has passed, the tree has been taken down and you're left looking at some unwanted gifts and wondering what to do with them. 

Before you shove them in the back of the drawer, check the retailer’s refund policy. If a gift is not your preferred colour, is the wrong size, or it’s not what you asked for then it’s considered a “change of mind” and is not covered by the Australian Consumer Law. It is up to the business whether they will exchange it, offer a refund or provide store credit as a gesture of goodwill.

Commissioner's Blog: Proof of purchase putting consumers in a bind

Receipts have become a big issue, with consumers reporting they are not receiving proof of purchase for items above $75.

Under consumer law, all businesses have an obligation to provide proof of purchase to consumers for goods or services valued at $75 or more.

Where a transaction is valued less, consumers have the option of requiring a proof of purchase to be provided within seven days of the transaction.

Don't let Halloween be a killer - tips on detecting unsafe products

  • Halloween items bought online can lack quality and safety
  • Button batteries, flammable clothing, and skin allergies are of concern
  • Tips to stay safe and prevent Halloween nightmares

As Halloween approaches, families who embrace the tradition are being reminded to prioritise safety when shopping online and in-store.

To demonstrate the potential risks, Consumer Protection ordered a parcel of Halloween-related merchandise from a large popular online retailer.