Commissioner's Blog: From glam to grim - When beauty becomes pain

Nerve damage, scarring, pain, burns, infections and psychological trauma. No, this isn’t about medical negligence, it’s about injuries received from beauty and cosmetic treatments.

 

How would you feel if a simple trip to get your eyelashes looking lush for an event ends with red, infected eyes and a course of antibiotics, or your first session of laser hair or tattoo removal results in painful burns that leave a scar?

 

Commissioner's Blog: From glam to grim - When beauty becomes pain

Nerve damage, scarring, pain, burns, infections and psychological trauma. No, this isn’t about medical negligence, it’s about injuries received from beauty and cosmetic treatments.

 

How would you feel if a simple trip to get your eyelashes looking lush for an event ends with red, infected eyes and a course of antibiotics, or your first session of laser hair or tattoo removal results in painful burns that leave a scar?

 

Stone ban prompts advice for consumers

  • Homeowners urged to know where they stand as engineered stone ban kicks in
  • Advice to negotiate alternatives or refunds if contracts not completed in time
  • Existing stone benchtops still covered by Australian Consumer Law

 

As a national ban on engineered stone approaches, Consumer Protection is urging affected homeowners to be aware of their rights and avoid signing new contracts to have the product installed.

Permanent ban for settlement agent who raided trust account

  • West Leederville settlement agent struck off for unauthorised withdrawals
  • Illegally transferred over $29,000 into own bank accounts, a credit card account
  • SAT orders follow extensive Consumer Protection investigation

 

A West Leederville settlement agent who illegally transferred $29,030 from a trust account into her personal bank accounts and a work credit card has been permanently banned from ever working in the industry again.  

 

Consumers warned against ‘predatory’ studio photographers

  • Consumer Protection sees increase in complaints against studio photographers
  • Customers report harassment and high-pressure sales tactics
  • Warning for consumers to exercise caution before engaging with these businesses

The number of consumer complaints relating to studio photography businesses has risen sharply in 2024, prompting Consumer Protection to issue a warning.

Commissioner's Blog: How to turn your empty house into $5,000

If you’ve been waiting for a reason to rent out your empty property, this is it. The State Government will pay you $5,000 to bring your vacant house, apartment, villa or unit to the long-term rental market for West Aussies to lease.

There's a significant shortage of rental properties available in WA, leading to tough competition among renters. Leasing your empty property for at least 12 months provides a secure long-term home to tenants such as families, couples, retirees or regional workers.

Agency fined for nine late bond lodgements

  • Perth CBD agency fined $8,000 for late lodgement of nine tenancy bonds
  • More than $14,200 in bonds not lodged in required time  
  • Agents reminded of responsibility to keep tenants’ money safe

 

A Perth CBD real estate agency has been fined and reprimanded by the State Administrative Tribunal for failing to lodge nine security bonds worth $14,200 within the required timeframe, following action by Consumer Protection.

 

Families warned against au pair company

  • Au pair provider leaves WA families more than $37,000 out of pocket
  • 37 consumers with complaints against Blossom Au Pair Australia since 2019
  • Warning for consumers to exercise caution before engaging with this business

Consumer Protection is urging Western Australian families to avoid doing business with an au pair placement provider that has allegedly taken $37,219 from unhappy customers. 

Commissioner's Blog: Complaints about studio photographers on the rise

Behind the spotlight of gorgeous glamour shots, tender newborn photos and loving family portraits can be a dark reality. Unfortunately, some studio photography businesses behave like predators waiting to lure customers in with fake prizes, false promotions or “heavily discounted packages” that end up costing thousands.

Last year, Consumer Protection received eight complaints about studio photography businesses. With this number of complaints already received this year, the trend is concerning and a warning is needed to highlight the potential red flags.

 

Fine for transferring real estate trust funds to personal accounts

  • Former Director fined $2,500 for unauthorised transfer of trust account funds
  • Deposit from real estate sale contract transferred to agency operating account
  • Funds then sent to two personal bank accounts

A former Director of an East Perth real estate agency has been ordered to pay a total of almost $4,000 by the Perth Magistrates Court for unlawfully transferring funds from the agency’s trust account that were later deposited into his personal accounts.