Consumers warned against ‘predatory’ studio photographers

  • Consumer Protection sees increase in complaints against studio photographers
  • Customers report harassment and high-pressure sales tactics
  • Warning for consumers to exercise caution before engaging with these businesses

The number of consumer complaints relating to studio photography businesses has risen sharply in 2024, prompting Consumer Protection to issue a warning.

Permanent ban for settlement agent who raided trust account

  • West Leederville settlement agent struck off for unauthorised withdrawals
  • Illegally transferred over $29,000 into own bank accounts, a credit card account
  • SAT orders follow extensive Consumer Protection investigation

 

A West Leederville settlement agent who illegally transferred $29,030 from a trust account into her personal bank accounts and a work credit card has been permanently banned from ever working in the industry again.  

 

Stone ban prompts advice for consumers

  • Homeowners urged to know where they stand as engineered stone ban kicks in
  • Advice to negotiate alternatives or refunds if contracts not completed in time
  • Existing stone benchtops still covered by Australian Consumer Law

 

As a national ban on engineered stone approaches, Consumer Protection is urging affected homeowners to be aware of their rights and avoid signing new contracts to have the product installed.

Commissioner's Blog: From glam to grim - When beauty becomes pain

Nerve damage, scarring, pain, burns, infections and psychological trauma. No, this isn’t about medical negligence, it’s about injuries received from beauty and cosmetic treatments.

 

How would you feel if a simple trip to get your eyelashes looking lush for an event ends with red, infected eyes and a course of antibiotics, or your first session of laser hair or tattoo removal results in painful burns that leave a scar?

 

Commissioner's Blog: From glam to grim - When beauty becomes pain

Nerve damage, scarring, pain, burns, infections and psychological trauma. No, this isn’t about medical negligence, it’s about injuries received from beauty and cosmetic treatments.

 

How would you feel if a simple trip to get your eyelashes looking lush for an event ends with red, infected eyes and a course of antibiotics, or your first session of laser hair or tattoo removal results in painful burns that leave a scar?

 

Commissioner's Blog: Extended warranties warrant your investigation

Our TV screens, in-boxes and devices have been overflowing with End of Financial Year (EOFY) sales pitches – and you might be one of the thousands of people who snapped up a bargain-priced home appliance or some new furniture.

But did you also agree to buy an ‘extended warranty’ on your purchase?

Extended warranties are often sold to consumers by retailers as an added ‘peace of mind’ to cover your purchase after the manufacturer’s warranty expires.

Fencer fined after giving customers the ‘royal runaround’

  • $2,500 fine and costs for not completing fencing work despite taking deposits
  • Affected consumers only refunded shortly before case heard in court
  • Advice for consumers to pay small deposits via credit card to reduce the risk

A Pinjarra tradesman who took upfront deposits for fencing jobs but failed to carry out the work has been fined by the Armadale Magistrates Court, following action from Consumer Protection.

Safety first to prevent toppling tragedies

Buying new furniture can be exciting, but it’s important to install your new item, securely, to prevent it from toppling over and causing serious injury or even death.

Furniture, such as chests of drawers, wardrobes, bookcases, cabinets, TV or entertainment units or other tall items, can pose serious risks and potentially tragic outcomes. Young children, especially, can try to climb on, or pull themselves up on furniture. If unsecured, these often very heavy items can fall over, causing serious head or crush injuries, suffocation, and even death.