Consumer Protection

Commissioner's Blog: Under the influence

Have you ever seen a social media post with the hashtag ‘spon’ or ‘sp’ and wondered what it meant?

This can often be an attempt to disclose they were paid, given gifts, or provided with other incentives to create the post.

Consumer Protection argues this is a very sneaky tactic.

Last year, the Australian Competition and Consumer Commission (ACCC) conducted a sweep of social media influencers and found 81 per cent were posting content which raised concern under the Australian Consumer Law.

Commissioner's Blog: Tips to prevent Halloween turning into a real-life nightmare

West Aussies are embracing Halloween celebrations more each year, with increasing numbers of people participating in activities such as costume parties, trick-or-treating, and Halloween-themed events.

But, having a frightfully fun time can come with risks, especially when cheap Halloween-themed products are imported from outside of Australia.

Recent inspections at brick-and-mortar stores by Consumer Protection’s Product Safety Team have shown reassuring results, with only a couple of non-compliant items found.

Warning for refurbished phone buyers over 3G switch off

  • Obsolete phones still for sale online, with seven consumer complaints received
  • Newer 4G refurbished phone imports could be impacted by 3G shutdown
  • Advice for consumers on how to check phones will still work

With the national shutdown of Australia’s 3G network just days away, consumers are warned to check their existing phones and to be wary of buying incompatible mobile phones that will no longer be able to make calls, send texts, or access emergency services like Triple 0.

Commissioner's Blog: Paying rent using a third party platform? That could be risky business

Last month Consumer Protection issued a warning to real estate agents and landlords about the risks of using third party payment platforms.

As a tenant, you may have been asked to use one of these services to pay your rent, but did you know this means you might not be protected by Western Australian law should something happen to the real estate agent’s business? The same goes for landlords who may be receiving payments from their real estate agent via a third party payment service.

Crash victims targeted by insurance imposters

  • Warning for motorists about third-party companies intercepting insurance claims
  • Victims told their vehicles are unsafe and need towing, even for minor damage
  • Vehicles held to ransom until payment is made

Motorists involved in traffic accidents are being warned to watch out for rogue operators posing as their insurance companies who may misrepresent the need for towing services and then hold their cars hostage until substantial fees are paid.

Aircon and trailer tradie fined $30,000 for conduct ‘akin to fraud’

  • Trader took deposits for aircon and custom-trailers but never did the work
  • Fined $30,000 and ordered to compensate his victims
  • Prosecution follows two earlier public warnings by Consumer Protection

A Perth man who took money for air conditioning and custom trailer work but failed to deliver has been fined $30,000 and ordered to compensate his victims.