Removalist’s false claim of professional affiliation results in a fine

  • Removalist fined $3,000 for falsely claiming membership of industry association
  • Association’s logo and statement appeared on two identical business websites
  • False affiliation claims detrimental to consumers and the industry representative

A $3,000 fine has been handed to a Brabham removalist by the Perth Magistrates Court for making a false claim that his business was affiliated with a professional organisation.

Order to pay $7,500 after false aircon claims about home for sale (Lomax Coastal Realty Pty Ltd / Loma Eldridge)

  • Website listing and signboard claimed the home had reverse cycle air conditioning
  • Home in fact had ducted evaporative air conditioning with only cooling function
  • Fines under Australian Consumer Law for making false or misleading statements

False claims about the air conditioning system of a Jindalee home for sale has resulted in an Alkimos real estate agency and its Director being ordered to pay a total of $7,500.

Commissioner's blog: End of the road for unsafe quad bikes

One of the most dangerous vehicles on Australian farms is about to become much safer, with the second stage of a mandatory safety standard on the cusp of kicking in.

Despite being responsible for the deaths of 14 West Australians in the past decade, quad bikes had never been subject to a safety standard until October last year, when the first stage of new regulations took effect.

Commissioner's blog: Look for flexibility when booking travel

Just when many Western Australians may have thought it was safe to book domestic travel, a series of COVID-19 outbreaks have led to interstate lockdowns and tighter border controls.

If your travel plans have been grounded by the latest round of restrictions, then hopefully a refund or credit note was sorted quickly. If not, you’re far from alone. Since COVID-19 started impacting Western Australia in March 2020, Consumer Protection has received nearly 1,200 complaints and 1,340 enquiries from people with travel-related issues.

Commissioner's blog: Don’t get infected by FluBot

If you’ve been bombarded with suspicious, garbled text messages lately that mention a missed call or voicemail, you’re not alone.

There’s a good chance that the messages riddled with typos have been generated by malware called FluBot, which tries to steal Android device users’ banking details and other personal information.

We understand the scammers behind the malware are deliberately using bad grammar and spelling errors in the text messages to circumvent strict filters put in place by telco companies that would ordinarily block this type of message from getting through.

Commissioner's blog: Home buyer grants help new owners

Taking that step from renting to buying your first home is one of life’s biggest milestones, but the costs can quickly add up. As well as funding a deposit and organising a home loan, first home buyers also need to cover expenses such as settlement, lending institution fees and mortgage costs.

That’s where the State Government’s Home Buyer’s Assistance Account (HBAA) scheme administered by Consumer Protection can help, by reimbursing some of the expenses of buying a first home in the shape of a grant worth up to $2,000 for eligible applicants.

Second warning about Jeep parts seller who fails to deliver (James Bartlett / JPA Offroad Group Pty Ltd)

  • Consumers make payments but goods or services not supplied
  • Six consumers claim to be owed a total of almost $40,000
  • Trader has previously been prosecuted for failing to supply

A second warning has been issued to consumers regarding an online Jeep parts and accessories dealer and vehicle builder who takes payments but fails to deliver the goods or services ordered either by phone or via a website.

$6 million grant bonanza for first home buyers in WA

  • More than 3,000 Western Australians secure home buyers grant in 2020-21
  • Near record $6 million paid out to help people buy their first home
  • Funds come from interest earned from the trust accounts of real estate agents

A near record $6 million in Home Buyers Assistance Account (HBAA) grants were paid to first home buyers last financial year, helping more than 3,000 Western Australians to buy their first home.