Commissioner's blog: Gift card rules reminder

With the busy shopping season upon us, there’s no doubt that gift cards or vouchers can be an easy present idea for those hard-to-please friends and family members. 

While we believe that gifting cash is ultimately a safer option, if you are planning to buy a gift card this festive season, don’t forget that the national rules have changed to give the recipient at least three years to use it.  

Surprise landlord visits on their tenants cause for concern

  • Reports of landlords and agents flouting laws with unannounced visits
  • Warning for owners and agents to follow the legal procedures for visits
  • Tenants urged to lodge complaints against offending landlords and agents

Consumer Protection is concerned about reports of private landlords and property managers carrying out surprise visits on their tenants, calling on them to comply with their legal obligations relating to accessing the rental property.

Cutting the consumer cost of cancelling car contracts

  • Maximum damages claim for cancellations reduced from 15 to five per cent
  • Dealers warned to only charge for realistic costs of contract cancellation
  • Consumers urged to be sure of purchase as cancellation can be costly

The maximum amount motor vehicle dealers in WA can charge a consumer who cancels a purchase contract will be reduced to five per cent of the contract’s value from 1 January 2022.

Event organisers warned to keep advertising accurate

  • Warning comes after public complaints of disappointment about Bali Fest event
  • Marketing hype should not include false or misleading representations
  • Imagery and statements used must accurately reflect the consumer’s experience

Consumer Protection has issued a stern warning to event organisers and promoters to ensure that their advertising is accurate and a true representation of what ticket buyers will be offered so their experience matches what was promised.

Commissioner's blog: Driving down the cost to cancel car contracts

Anyone who’s tried to cancel a contract to buy a new or used car may recall being slugged with a fee from the dealer for pulling out of the deal.

Known as ‘pre-estimated liquidated damages’, the fee is supposed to be a true reflection of actual costs incurred by the dealership as a result of the transaction falling through, such as vehicle licensing costs, special accessories that may have been fitted and demonstrable administration costs.

Landlord maintenance failures leaving rentals falling into disrepair

  • Tenants reporting rental properties with major maintenance issues
  • Lack of action by some landlords creating unsafe and unhealthy homes
  • Landlords warned not to undertake unlicensed plumbing or electrical repairs

Consumer Protection is receiving numerous reports of sub-standard rental properties being leased to WA tenants from some private landlords.

These landlords are failing to properly maintain their properties and carry out essential repairs that are creating dangerous hazards with the potential to harm tenants.

Making a splash about portable pool safety

  • Portable pools pose danger to young children
  • One portable pool-related fatality each year on average
  • Don’t Duck Out, Make It SAFE campaign in its fourth year

Tragically, on average one child dies from portable pool-related drowning each year in Australia and other kids need hospital treatment and may be left with severe brain injuries.

That’s why Australian consumer protection and product safety regulators join forces with Royal Life Saving Society - Australia every summer to remind parents and carers to make portable pools SAFE.

Bushfire victims vulnerable to travelling tradies and charity scams

  • Be wary of fake door to door tradies offering cheap deals
  • Check out the licence, if required, and credentials of tradies
  • Charity scammers are known to target disasters to steal money from donors

A precautionary warning to victims of recent bushfires in Perth and WA’s South-West that they could be targeted by travelling conmen aiming to capitalise on their misfortune.

The warning also extends to those thinking of making donations to make sure they are not fooled into giving money to scammers instead.