Stone ban prompts advice for consumers

  • Homeowners urged to know where they stand as engineered stone ban kicks in
  • Advice to negotiate alternatives or refunds if contracts not completed in time
  • Existing stone benchtops still covered by Australian Consumer Law

 

As a national ban on engineered stone approaches, Consumer Protection is urging affected homeowners to be aware of their rights and avoid signing new contracts to have the product installed.

Commissioner's Blog: From glam to grim - When beauty becomes pain

Nerve damage, scarring, pain, burns, infections and psychological trauma. No, this isn’t about medical negligence, it’s about injuries received from beauty and cosmetic treatments.

 

How would you feel if a simple trip to get your eyelashes looking lush for an event ends with red, infected eyes and a course of antibiotics, or your first session of laser hair or tattoo removal results in painful burns that leave a scar?

 

Commissioner's Blog: From glam to grim - When beauty becomes pain

Nerve damage, scarring, pain, burns, infections and psychological trauma. No, this isn’t about medical negligence, it’s about injuries received from beauty and cosmetic treatments.

 

How would you feel if a simple trip to get your eyelashes looking lush for an event ends with red, infected eyes and a course of antibiotics, or your first session of laser hair or tattoo removal results in painful burns that leave a scar?

 

Commissioner's Blog: Extended warranties warrant your investigation

Our TV screens, in-boxes and devices have been overflowing with End of Financial Year (EOFY) sales pitches – and you might be one of the thousands of people who snapped up a bargain-priced home appliance or some new furniture.

But did you also agree to buy an ‘extended warranty’ on your purchase?

Extended warranties are often sold to consumers by retailers as an added ‘peace of mind’ to cover your purchase after the manufacturer’s warranty expires.

Fencer fined after giving customers the ‘royal runaround’

  • $2,500 fine and costs for not completing fencing work despite taking deposits
  • Affected consumers only refunded shortly before case heard in court
  • Advice for consumers to pay small deposits via credit card to reduce the risk

A Pinjarra tradesman who took upfront deposits for fencing jobs but failed to carry out the work has been fined by the Armadale Magistrates Court, following action from Consumer Protection.

Real estate agency, licensee fined for late bond lodgements

  • Cannington real estate agency and licensee fined total of $10,000
  • Fourteen tenancy bonds lodged up to 81 days past deadline
  • Action will continue to be taken against agents who put tenants’ money at risk  

 

Failing to lodge a substantial number of tenancy security bonds within the required 14-day timeframe has seen a Cannington real estate agency and its director fined a total of $10,000 by the State Administrative Tribunal.