As a result of the Premier’s announcement placing WA into a hard lockdown until 6pm on Friday, 5 February, our counter and phone services are currently unavailable.
You are encouraged to email any enquiries to consumer@demirs.wa.gov.au. If your matter is urgent, please include a contact telephone number in your email and Consumer Protection will call you back within 24 hours.
Flowers and gifts that don’t arrive in time or arrive but are not what was ordered, are the main consumer issues that can dampen the love this Valentine’s Day (14 February).
Shoppers are being advised to seek delivery guarantees so that the flowers or gifts will arrive in time for the special day, especially if ordering online.
With Commissioner for Consumer Protection Penny Lipscombe
A Thornlie couple’s dream of buying their first home in Australia has been shattered after scammers stole almost $133,000 after cloning the settlement agent’s email address.
Costco’s fuel outlet at Perth Airport offered motorists the cheapest petrol in 2020 with FuelWatch, which is celebrating its 20th anniversary, releasing its annual list of sites that consistently have bargain prices.
On average, the Costco price for ULP was 95.1 cents per litre (cpl) over the year but is only available to members, so FuelWatch has also awarded the number one spot to Liberty at Gosnells, open to the general public, with an annual ULP average of 102.9 cpl.
Consumer Protection is again warning WA home owners about a tradesperson who has allegedly taken payments for fencing and paving services, but failed to carry out the work.
Since October 2020, Trevor Potter (who also goes by his middle name ‘James’) of Yanchep, trading as Bluesky Worx (unregistered), has allegedly taken deposits of approximately $16,000 from a number of consumers who are yet to receive either the goods or services, or a refund.
The complainants are mostly situated in the northern suburbs of Perth.
Consumers buying e-scooters or e-skateboards as Christmas gifts this year are being urged to consider the safety and road rules relating to these products before purchasing.
The growing popularity of what are referred to as ‘personal mobility devices’ is leading to a growing need for these devices to be used safely, especially in the wake of the death of a 24 year old man who fell from an electric skateboard in Carnarvon last week.
Consumer Protection is advising WA holidaymakers to carefully consider the terms and conditions of their travel bookings in relation to cancellations or postponements, with recent border openings expected to spark a travel surge particularly over the Christmas and summer holiday season.
Travellers should consider what their options might be if border closures or restrictions are re-imposed before or during their dates of travel.
A property manager employed by a Mandurah real estate agency has been fined $6,000 and ordered to pay $400 costs by the Mandurah Magistrates Court for taking money from the agency’s trust account for her own purposes.
Kylie Jo-Anne Thomas was convicted on 8 December 2020 of making unauthorised withdrawals from the trust account in breach of the Real Estate and Business Agents Act.
A holiday safety consumer alert has been issued by Consumer Protection following the recent tragic death of a two-year-old girl who was strangled by a blind cord at her home on Queensland’s Sunshine Coast last month.
With children spending more time at home over the summer holiday season, the young child’s death is a grim reminder that parents and carers must be vigilant to the dangers in the home or, if going away, in the holiday accommodation.
