WA tax scam victims suffer losses of $270,000 this financial year

  • Warning to be aware of bogus calls claiming to be from government agencies
  • Resist threats from scammers to pay a fake debt
  • Hang up on these calls and contact government agency directly to verify

A plea from Consumer Protection for people to be aware of the various tax scams has been prompted by figures which show a large increase in losses suffered by WA victims.

On the spot fine for plumbing company that refused to refund deposit

  • $6,600 infringement notice for failing to comply with unsolicited sales’ laws
  • Company initially refused to refund 50% deposit after contract cancelled
  • Consumers advised to get multiple quotes to avoid paying too much

A Perth plumbing and electrical company has been issued with a $6,600 infringement notice by Consumer Protection for breaking consumer laws related to unsolicited sales and initially refusing to refund a deposit.

Commissioner's blog: Tips to avoid towing trouble

Car trouble can strike at any time when you are out on the roads, so it’s important to be across your rights before a breakdown or an accident occurs to avoid being taken for a ride by tow truck operators.

Following recent heavy rains, we heard from a number of motorists who broke down on flooded streets and allowed tow trucks to move their vehicles without ensuring a total price was included on the 'Authority to Tow' form. As a result, these motorists are now being charged exorbitant towing and storage costs by the tow truck companies.

Why pay for information you can get for free?

  • Websites charging for free or low cost information from government agencies
  • Beware of vehicle checks, fuel price and super search websites
  • Consumers urged to obtain information from the source before signing up

Consumers are urged to be aware that numerous websites offering to carry out internet searches for a fee may actually be providing information from government agencies that is publicly available for free or at a much lower cost.

Commissioner's blog: Don’t be hasty when buying a home

Western Australia’s residential property market is booming right now, so house-hunters may be feeling some pressure to buy now to avoid missing out in future.

While it might be a seller’s market, we would urge buyers to avoid making hasty decisions they might later regret by doing their own research, asking lots of questions and seeking professional advice. There is no mandatory cooling-off period for real estate contracts in WA, meaning it’s very difficult to back out once a written offer is signed.

Commissioner's blog: Have your say about proposed retirement village reforms

Retirement villages are an important part of available housing options as we get older and Consumer Protection is keen to get your feedback about proposed reforms to legislation.

We recently released the final consultation paper in Stage Two of the retirement villages’ legislation reform process in Western Australia, and all interested parties are encouraged to make a submission.

You can provide feedback on the phone, via email or through the post before submissions close on 21 July 2021.

Commissioner's blog: Renters entitled to timely repairs

There’s no place like home, so when unexpected damage occurs to a rental property it’s important for tenants to be across their rights and know that they can come to us when issues aren’t fixed in a reasonable time.

Regardless of whether damage to a rental property occurs due to wild weather or a structural issue, the landlord is legally responsible for necessary repairs and maintenance to bring the property back to a liveable condition.