Commissioner's Blog: When bait advertising bites

It may be a familiar scenario for some shoppers – you spot an advert for a product at a very attractive sale price and place an order, but it’s later cancelled by the retailer claiming the item is ‘out-of-stock.’

Consumers may be left wondering whether the business is obliged to honour the discounted price, regardless of whether the item had genuinely sold-out or if a mistake had been made during the advertising process.

Non-delivery and no refunds raises alarm about online retailer (Home Appliances Plus / Steel & Water Pty Ltd)

  • Online retailer attracts more than 100 WA complaints with $27,000 owing
  • Many products not being delivered and refunds not being provided
  • Warning not to purchase goods from this website with huge backlog of orders

Consumer Protection in WA is raising the alarm about a national online retailer that has attracted a large number of complaints relating to non-delivery of goods and failing to provide refunds.

Odometer tampering – what to look out for

Odometer tampering is a dangerous practice that puts the community at risk while lining the pockets of those who engage in it. And it’s at the expense of the consumers they are ripping off.

Consumer Protection recently had a win in the Courts against a couple of mates who rolled back the odometers on two vehicles by more than 200,000 kilometres each. What’s especially shocking is one of the men is a licensed motor vehicle salesperson.

Associations and Co-operatives Bill goes to Parliament

  • Reforms for associations and co-operatives introduced
  • Electronic meetings to be allowed unless rules state otherwise
  • New powers for Commissioner on winding-up and cancellation of associations

The Cook Government has introduced a Bill into State Parliament that will modernise and streamline how incorporated associations and co-operatives conduct their affairs in Western Australia.

Commissioner's Blog: Unknown subscriptions costing you? Check the fine print!

Have you ever checked your bank account and noticed payment after payment taken out for a subscription you thought you cancelled, or didn’t even know you had?

 

Turns out some subscriptions might not be as easy to cancel as you originally thought, and you might be caught in a subscription trap.

 

Subscription trapping is a tactic known as a “dark pattern”, where you are manipulated or tricked into spending more than planned – just like with subscriptions that are easy to sign up to but hard to get out of.