Enforceable undertakings

Consumer Protection has at its disposal a wide range of enforcement options when dealing with breaches of fair-trading legislation. Enforceable undertakings are just one of these options. An enforceable undertaking is a legally binding agreement where the trader or business agrees to do certain things in order to comply with the law.

Consumer rights for services

Consumers have the right to expect the services they buy will meet the following consumer guarantees.

Due care and skill

Services must be provided with an acceptable level of skill and care.

This means providers must:

  • use an appropriate level of skill when delivering services
  • exercise all necessary care to prevent any loss or damage while providing the services.

This means the work done must be at least as good as someone with average skills and experience would provide.

Retirement Villages legislation review 2013 - 2016

Status: Closed 15 July 2013 

Updated: 1 April 2016

The Consultation included a wide ranging and comprehensive review of retirement village legislation over the past few years that heavily involved both residents and industry representatives. The aim of the reforms is to provide greater protection to seniors who choose to live in retirement complexes while at the same time balancing the needs of the industry by giving fair and clear guidelines for village operators.

Car servicing and repairs

Maintaining your car with regular services and repairs will help keep it in good working order and protected by warranty, if this applies.

You need to authorise any repair work based on the original quote and any agreed additional work. When you drop your car off for repairs, ask the repairer to call you to discuss the extra work required and costs.