This guide will help you find assistance when you are in dispute with a business. Your rights when you buy, hire or lease goods, or pay for services, are set out by the Australian Consumer Law. For more information about the law, visit consumerlaw.gov.au.
We enforce the Australian Consumer Law in Western Australia. We can:
From 1 January 2011, every Australian business will have the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and responsibilities, you can look after your business and your customers.
6 October 2017
The Building Commission recently informed the building industry about concerns regarding representations made in advertisements by builders in relation to house and land packages.
22 September 2017
Your tenant is late paying the rent, so what action can you take?
You have received a complaint about your tenant’s antisocial behaviour, or suspect that there are extra people living at the property. How do you enforce the conditions of the lease agreement?
In these situations, you need to follow a well-defined breach process, which involves the service of rental notices. The rental notices you need are available on our Rental forms and notices webpage.
21 September 2017
During the last week, Consumer Protection has received reports of scams involving the property industry. Unfortunately, some of those scams were successful, with one scam alone netting $557,000.
21 September 2017
During the last week, Consumer Protection has received reports of scams involving the property industry. Unfortunately, some of those scams were successful, with one scam alone netting $557,000.
This document covers guidelines for the licensing of online crowdfunding campaigns for social causes - exceptions to requirement for charitable collections licence.
The purpose of these Guidelines is to clarify the Department’s position in relation to online crowdfunding type collection activities and when an entity using an online fundraising facility will require a licence in accordance with the Charitable Collections Act 1946 (the Act).
14 September 2017
Your tenant notifies you the hot water system at your rental property is broken or the sprinkler head is broken, what would you do? If you want to avoid an all-too-common maintenance and repair dispute with your tenant, read on for a summary of your rights and obligations.
One of the keys to avoiding disputes is to note obvious maintenance and repair issues in the property condition report, which you are required to complete when your tenant moves into and out of your property.
Members have a crucial role in ensuring their association conducts its affairs in an acceptable way. If there is a problem in the association, members and committees should make all reasonable attempts to resolve any complaints themselves, whether informally or through the dispute resolution process.
INC. A guide for incorporated associations in Western Australia is a good governance guide for incorporated associations and clubs. The guide:
