As the weather warms up, many homeowners start thinking about ants, spiders, termites and other unwelcome visitors. But before you sign up a pest-controller, it’s worth doing a little homework as these services don’t always go to plan.
Consumer Protection has received complaints regarding pest control providers often involving ineffective treatments, poor workmanship, or property damage.
The good news is you have rights under the Australian Consumer Law (ACL).
Under the ACL consumer guarantees, pest control services must be provided with due care and skill, be fit for the purpose you requested, and be completed within a reasonable time.
If a pest controller damages your property, fails to carry out the service properly, or recommends a treatment that doesn't work, you may be entitled to a remedy. Depending on the circumstances, this could include a refund, a repeat treatment or repairs to the damage caused by the business.
A few simple checks can help you avoid traders who overpromise, underdeliver, or disappear when something goes wrong.
Before hiring a pest controller:
- Shop around and insist on written quotes so you can compare services, not just prices.
- Ask for all treatments, costs and terms in writing.
- Confirm whether the price is a firm quote or an estimate and ask what additional charges could apply.
- Request written information about the pesticides being used, treatment methods, limitations and any precautions for children, pets or people with health concerns.
It’s also a good idea to make sure the pest control business and technician are properly licensed. In WA, pest management businesses and their technicians must be registered with the Department of Health. You can verify their credentials by asking to see their photo-ID licence when they arrive or by contacting the Department’s Pesticide Licensing Section on 9222 2000.
If you’re considering an annual contract that includes services like inspections and treatments, read the terms and conditions carefully so you know exactly what you’re committing to.
And if you sign up through a door-to-door salesperson, telemarketer or salesperson in a public place such as a shopping centre, the ACL provides a 10-day cooling-off period.
When choosing a provider, don't underestimate the value of word-of-mouth recommendations. Ask friends, family and neighbours about their experiences.
Remember to keep copies of quotes, invoices, photos and correspondence. If you can't resolve a dispute directly with the business, you can lodge a complaint through Consumer Protection website: www.consumerprotection.wa.gov.au or by calling 1300 30 40 54.