Online shopping has revolutionised the way many of us buy goods, but it has also meant navigating additional challenges not faced by traditional in-store shoppers.
Given online purchasers are required to pay for their items upfront before waiting to receive them, a common complaint we hear about is goods taking a long time to arrive, or perhaps never arriving at all.
Consumer Protection WA and Ask Us
Keeping warm and safe during the colder months of the year also means being alert to the hazards created by commonly used heating products within the home.
Consumer protection authorities are urging Australians to stay safe this winter by knowing the risks associated with items like hot water bottles, wheat/heat packs, electric blankets and heaters.
Friday, 10 June 2022
The laws which govern commercial tenancy agreements between small retailers and landlords, including shopping centre owners, are being reviewed by the McGowan Government with the aim of improving the fairness and transparency of commercial lease arrangements.
Solar energy storage systems can be an attractive option for households looking to capture and store their own renewable energy.
However, around 450 WA home-owners that have installed several models of LG-branded home energy storage batteries are being urged to check if their device is on a national recall list due to fears they may overheat and ignite.
Tuesday, 7 June 2022
The McGowan Government has updated its ServiceWA app to include FuelWatch, providing an easy to navigate, interactive map allowing users to find the best fuel price deal across Western Australia.
Being contacted out of the blue by a business wanting to sell you something is a scenario many consumers will be familiar with.
Whether it’s a knock at the front door from a salesperson, or unsolicited text messages, phone calls and emails, it may help to know there are strict rules surrounding how businesses are allowed to contact you.
When it comes time to move on a car or caravan, some people may lack the time or confidence to negotiate a private sale themselves.
Engaging a dealer to sell the vehicle on their behalf can therefore be a viable option, but selling on consignment does come with some risk.
Given the dealer can keep any money they receive from the sale in excess of the amount they agree to pay the owner, this has at times resulted in dealers giving below reasonable value sale price estimates to vehicle owners.
Mother’s Day is on its way, so no matter whether you’re looking for a gift online or in-store, remember that you have the same consumer rights if things go wrong.
The Australian Consumer Law protects you if the gift is faulty, breaks down, doesn’t work as it should or is not what you ordered, and the trader should take steps to help fix the issue.
With ghoulish costumes, sweet treats galore and frightfully fun decorations, Halloween has become increasingly popular in Australia over the last decade.
So if you’re planning some Halloween fun with your family on 31 October, there are some things you can do to prevent it turning into Halloween hell.
