Commissoner's Blog: Unwrap eRideable rules before gifting one

Electric scooters, skateboards and hoverboards will no doubt appear under many Christmas trees this year, however there’s a very good reason why families should avoid buying eRideables as gifts for their children this festive season.

While they may be an increasingly popular and fun way to get around, the reality is that eRideables are not toys and they are capable of causing very serious injuries if used incorrectly.

Christmas shoppers reminded eRideables are not toys

With eRideables expected to be popular gifts this Christmas, shoppers are being reminded that while they are a fun way to get around, they are not toys and should not be used by anyone under 16 years of age.

Consumer Protection and the Road Safety Commission have teamed-up with eRideable retailers ahead of the festive season in a bid to keep riders and the wider community safe. Retailers have been provided access to free in store promotional materials designed to raise awareness of eRideable safety on both sides of the sales counter.

Risk for ticket holders who paid inflated prices for UFC event

  • UFC tickets that contravene WA’s anti-ticket scalping laws may be cancelled
  • Fans with tickets sold for more than 10 per cent profit risk being refused entry
  • Advice for ticket holders who have purchased from unauthorised resellers

Consumer Protection is warning ticket holders for the upcoming Ultimate Fighting Championship (UFC 284) event at Perth's RAC Arena who bought them from unauthorised resellers at inflated prices may risk being refused entry.

Commissioner's Blog: New law to stop online resellers from misleading ticket buyers

It can be disappointing missing out on tickets to a favourite artist or sports team. Some ticket buyers may even be willing to fork out hundreds of dollars extra to an online ticket reseller just to be able to go to the event.

There is some good news for consumers and their wallets with the Australian Government introducing a new event ticketing standard to help ticket buyers make informed decisions when purchasing tickets from online resellers for events across Australia.

Take charge of battery safety this Christmas

  • Critical warning when using rechargeable batteries
  • Number of fires caused by lithium-ion batteries rising sharply
  • Think twice before buying rechargeable devices without original charger

Take charge of your safety. That is the message for everyone buying or receiving a lithium-ion powered gift this Christmas.

Consumer Protection is warning that lithium-ion battery chargers, and the way they are used, can be more dangerous than the devices they power. In some cases deadly.

$16,000 in fines over unregistered real estate sales representative (Tyson Keene / Danielle McGufficke / Realty Lane Pty Ltd)

  • Agency and supervisor fined $7,000 each for failing their legal obligations
  • Sales rep fined $2,000 after working for nine months without registration
  • Reminder to real estate industry to be aware of their duties under the law

A North Perth real estate agency, its supervisor and an unregistered sales representative have been fined a total of $16,000 by the State Administrative Tribunal (SAT) as a result of disciplinary action by Consumer Protection.

Optus customers urged to protect accounts and be on scam alert

  • Scams may follow the leak of personal information and proof of identity documents
  • Affected consumers urged to be on high alert for approaches by scammers
  • Devices should be secured and accounts monitored closely for unusual activity

Current and former Optus customers affected by the data breach are being urged by Consumer Protection to be vigilant over the coming weeks for scams and misuse of their identity.

Commissioner's Blog: When bait advertising bites

It may be a familiar scenario for some shoppers – you spot an advert for a product at a very attractive sale price and place an order, but it’s later cancelled by the retailer claiming the item is ‘out-of-stock.’

Consumers may be left wondering whether the business is obliged to honour the discounted price, regardless of whether the item had genuinely sold-out or if a mistake had been made during the advertising process.

Non-delivery and no refunds raises alarm about online retailer (Home Appliances Plus / Steel & Water Pty Ltd)

  • Online retailer attracts more than 100 WA complaints with $27,000 owing
  • Many products not being delivered and refunds not being provided
  • Warning not to purchase goods from this website with huge backlog of orders

Consumer Protection in WA is raising the alarm about a national online retailer that has attracted a large number of complaints relating to non-delivery of goods and failing to provide refunds.