The proactive compliance program assists agents in complying with legislative requirements, identifying and rectifying areas of risk, and providing advice to agents. This is achieved through voluntary agency visits and industry seminars.
Proactive compliance visits
The visits are designed to educate agencies on the roles and functions of Consumer Protection, while also providing a question-and-answer forum in a one-on-one setting. Visits to real estate agencies are free and can be booked by calling the proactive compliance team on 1300 304 054.