Consumer Protection

The Commissioner for Consumer Protection has approved the following guidelines to assist licensees distinguish between what the Commissioner considers an advertisement that requires a licence number to be displayed and what the Commissioner considers is not an advertisement as such and would therefore not require a licence number to be displayed.

About this guide 

This is one of six guides to the Australian Consumer Law (ACL), developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the law.

This guide will help businesses and legal practitioners understand the sales practices requirements of the ACL.

It covers unsolicited supplies, unsolicited consumer agreements (door-to-door and telemarketing), lay-by agreements, pricing, proof of transaction and itemised bills, referral selling, pyramid schemes, harassment and coercion.

These guides:

Motor vehicle repairers and repair businesses operating in Western Australia are regulated under the Motor Vehicle Repairers Act 2003 (the Act). The Act requires all motor vehicle repair businesses to be licensed, and the individual repairers working without supervision in those businesses to be certified.

The information in this publication has been compiled to provide a basic overview of the licensing system for those working in the motor vehicle repair industry. 

About this guide

This is one of six guides to the Australian Consumer Law (ACL) developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the law. 

This guide will help businesses and legal practitioners understand the consumer guarantee requirements of the ACL. 

It covers supplier, manufacturer and importer responsibilities when there is a problem with goods and services, refunds, replacements, repairs and other remedies. 

These guides:

About this guide 

This is one of six guides to the Australian Consumer Law (ACL), developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the law.

This guide will help businesses and legal practitioners avoid unfair business practices by understanding relevant sections of the ACL.

It covers misleading or deceptive conduct, unconscionable conduct, country of origin, false and misleading representations.

These guides:

About this guide

This is one of six guides to the Australian Consumer Law (ACL) developed by Australia’s consumer protection agencies to help businesses understand their responsibilities under the law. 

These agencies are listed on page 14 and are referred to as ’the ACL regulators’. This document outlines how they:

Use the PDF downloadable complaint form above to complete and deliver by mail.