Consumer Protection

Warranty against defects

A warranty against defects is an undertaking made at the time the goods or services are supplied. This promise is over and above the protections provided by law. It is important to remember a warranty against defects is provided in addition to consumer guarantees and does not limit or replace them.

Consumer Protection has developed the above series of warranty against defects statements in different sizes you can download and print. However you may create your own.

Lessors must give a tenant this form within 14 days after the tenant has moved in. Although you may not have a written residential tenancy agreement tenants and lessors still have to comply with the Residential Tenancies Act 1987.

Travellers’ consumer tips

When you shop in our great State you have the same rights as all Western Australians.

You can buy with confidence as laws prohibit misleading or deceptive conduct by traders. All goods sold must be accurately described, so read the labels carefully to ensure the products you are comparing are similar.

Businesses selling goods by measurement or by weight must also comply with the law, so you can be sure you are getting the correct amount you paid for.

My Shopping Rights flash cards and posters in - Karen

My Shopping Rights flash cards and posters in - Nepalese

My Shopping Rights flash cards and posters in - Tamil

My shopping rights  flash cards and posters in - Farsi

My Shopping Rights flash cards and posters in - English

Paying proper attention to customer complaints is an essential part of a well-managed business operation. In fact, complaints can improve your efficiency and profitability.