When a business promotes a price for goods or services, they must state the total price. If the business promotes a price that is only one component of the cost, they must also advertise the total price (as a single figure) at least as prominently as the partial price.
The single price must be:
Consumer Protection have made a set of videos explores what going to court can be like as a consumer or renter in WA.
If you have a dispute and have not been able to resolve it directly or through conciliation, then going to the Magistrates Court may be the next step.
Sample complaint letter concerning the purchase of retail goods and services.
Your name
Your address
Your phone number
Your email address (if you have one)
Date
Name of contact person (put the name of the person you have been dealing with if you know it or address it to The Manager if you do not have a name)
Company Name
Street
Suburb/Town
State Postcode
Dear Sir/Madam (or put the name of the contact person if you know it)
Sample complaint letter to a car dealer.
Your name
Your address
Your phone number
Your email address (if you have one)
Date
Name of dealer
Street
Suburb/Town
State Postcode
Dear Sir/Madam
Re: (insert vehicle make, model and registration number)
Below is a sample complaint letter regarding a residential tenancy issue. Remember in some cases you will need to use a formal notice and follow the proper process for issuing a notice.
Your name
Your address
Your phone number
Your email address (if you have one)
Date
A sample complaint letter for unsatisfactory building work.
Your name
Your address
Your phone number
Your email address (if you have one)
Date
Name of builder
Street
Suburb/town
State Postcode
Dear Sir/Madam
On (date) I entered into a contract with your company to (say what the contract was for, for example to construct a family room at my home at address).
Online consumer reviews are increasingly being relied upon by consumers as a low cost means of making more informed purchasing decisions. As long as the integrity of those reviews is ensured, this is a positive development.
Sample complaint letter relating to retirement village issues.
Your name
Your address
Your phone number
Your email address (if you have one)
Date
Name of contact person (or address the letter to the Manager if you don’t have a name)
Company Name
Street
Suburb/Town
State Postcode
Dear Sir/Madam (or put the name of the contact person if you know it)
Re: (insert address of your retirement unit in bold)
Buying a car is one of the biggest things you will do other than buying a house, but how you get the right car for you isn't always easy. There’s some things you’ll need to know to get your dardy car.
Residential park residents (tenants) are covered by a set of specific laws. If you are simply staying at a residential park for a holiday you are not covered by the same laws, however you still have general consumer rights.
You are not covered by residential park laws if you are:
