Consumer Protection

The Consumer Protection Disclosure Policy was reviewed and updated in September 2019.

In the course of its operations, Consumer Protection obtains or has access to a wide range of information.  Some of this information is confidential and may be disclosed only in accordance with confidentiality provisions in Consumer Protection and other legislation.

The Disclosure Policy applies to any State government public officer who is empowered to carry out functions under Consumer Protection legislation.

The Disclosure Policy includes principles regarding:

14 October 2019

8 October 2019

Requirements for a Park Liaison Committee

The Residential Parks (Long stay Tenants) Act 2006 (Parks Act) provides that park operators have a responsibility to take all reasonable steps to convene and maintain a Park Liaison Committee (PLC) if a park has 20 or more long-stay sites. Parks with fewer long-stay sites may establish a PLC if they choose.

07 October 2019

BondsOnline has been improved

Notice anything different in BondsOnline this week? A major update has been deployed with some important changes.

Agent-to-agent bond transfers

We’re pleased to announce one of the most requested features for BondsOnline is now here. Agent-to-agent variations can now be lodged completely online. Here’s how it works:

Practise the pause:

• When you get a message by phone, SMS, or email, stop and take the time to work out if it is a real message or a scam.
• Never click on links in messages or a pop-up window to update software or personal information.

26 September 2019

Maintaining trust account security

Consumer Protection recently learned of a trust account scam attempt made via payment from the trust account to a credit card. Fortunately the agent caught the transaction as part of a regular account audit and remediation is underway with the credit card company to recover the funds. 

This incident presents a good opportunity to revisit the requirements and best practices for maintaining trust account security.  

26 September 2019

Maintaining trust account security

Consumer Protection recently learned of a trust account scam attempt made via payment from the trust account to a credit card. Fortunately the agent caught the transaction as part of a regular account audit and remediation is underway with the credit card company to recover the funds. 

This incident presents a good opportunity to revisit the requirements and best practices for maintaining trust account security.  

Commonly reported trust account audit qualifications for settlement agents and how to deal with them

The following list of questions are commonly reported and should be used as a guide.