Restaurant surcharges
Restaurants and cafes that charge a surcharge on certain days do not need to provide a separate menu.
However, the menu or pricing display must include wording that ‘a surcharge of [percentage] applies on [the specified day or days]’.
This statement must be displayed in a transparent and prominent manner on the menu.
CPD reminder - Settlement industry bulletin 93
30 October 2019
Time is running out - have you completed your 2019 CPD points?
With just two months remaining for the 2019 calendar year, Consumer Protection reminds you to check your Compulsory Professional Development (CPD) points tally. An audit carried out at the end of September found that:
CPD reminder - Real estate industry bulletin 209
30 October 2019
Time is running out - have you completed your 2019 CPD points?
With just two months remaining for the 2019 calendar year, Consumer Protection reminds you to check your Compulsory Professional Development (CPD) points tally.
An audit carried out at the end of September found that:
Uninhabitable tenancies - Landlords' bulletin 35
31 October 2019
Uninhabitable tenancy complaints on the rise
Consumer Protection has recently received a high number of complaints regarding unacceptable living conditions in rental properties, many of which may not have been appropriately managed by property managers and landlords, including:
Uninhabitable tenancies - Tenants bulletin issue 11
31 October 2019
Uninhabitable tenancy complaints on the rise
Consumer Protection has recently received a high number of complaints regarding unacceptable living conditions in rental properties, including:
Uninhabitable tenancies - Real estate industry bulletin 208
31 October 2019
Uninhabitable tenancy complaints on the rise
Consumer Protection has recently received a high number of complaints regarding unacceptable living conditions in rental properties, many of which may not have been appropriately managed by property managers/agents, including:
Quad bikes
A quad bike (also known as an all-terrain vehicle or ATV)
- is an off-road motorised vehicle
- travels on four wheels
- has a seat which is designed to be straddled by the rider
- handlebars for steering control.
- can have a combustion or electric engine
- are not all terrain vehicles.
Risks and injuries
Quad bikes have several design features creating potential risks for users. A rider can lose control riding on uneven or sloped ground and easily roll-over causing serious injury or death.
Consumer Protection Public Naming of Traders Policy
The Consumer Protection Public Naming of Traders Policy was reviewed and updated in July 2025.
"Naming" is the public identification of a trader reasonably suspected of contravening the Australian Consumer Law or other Consumer Protection legislation for the purpose of quickly informing the public and protecting them from personal or financial harm. While the policy refers to the naming of “traders”, warnings may relate to specific products, services or business practices.