From the Commissioner: The good, the bad and the fake - what to know about online reviews

Online reviews have become a powerful tool in influencing how people choose to shop, eat or book their next service. But reviews can be both a blessing and a challenge. They build trust and attract new customers, but they can also cause harm if used unfairly or illegally.

When those reviews reflect genuine experiences, shoppers feel better informed, good service is rewarded and businesses are encouraged to lift their game. But when reviews are fake or manipulated, the system loses credibility.

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle.

FuelWatch reports that, from 6am tomorrow (Wednesday 19 November 2025), the average price of Perth’s regular unleaded petrol (ULP) will increase by 21 cents per litre (cpl) to 188.6 cpl with Ampol up to 211.9 cpl; 7-Eleven, BP and Caltex up to 209.9 cpl, EG Ampol up to 203.9 cpl; and Vibe up to 203.7 cpl.

From the Commissioner: Peace of mind or piece of junk. Is shipping insurance worth it?

Have you been online shopping recently and noticed a sneaky little shipping insurance charge at the checkout? Maybe it was pre-selected for you to opt-out or you could have been lucky enough to be using an online retailer who hadn’t yet crossed over to using dark patterns designed to trick you.

Either way, this used to be something only the seller paid for, but it’s slowly making its way into consumers’ carts claiming to offer you protection and peace of mind if something goes wrong after the item is posted.

Data breaches fuelling targeted scam campaigns

  • Stolen personal data used to craft convincing, targeted scam messages
  • WA ScamNet records over $1.4 million lost to hacking and phishing scams in 2025
  • Consumers and businesses urged to strengthen their cybersecurity

As data breaches become more frequent in 2025, Consumer Protection is warning the WA community to stay vigilant and take proactive steps to protect their personal and financial information.

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle.

FuelWatch reports that, from 6am tomorrow (Wednesday 12 November 2025), the average price of Perth’s regular unleaded petrol (ULP) will increase by 22 cents per litre (cpl) to 188.6 cpl with Ampol, BP and Caltex hiking up to 209.9 cpl; 7-Eleven up to 205.9 cpl, Vibe up to 205.7 cpl; EG Ampol up to 203.9 cpl; and United up to 199.9 cpl.

From the Commissioner: How consumer guarantees apply to event tickets

Big-name concerts, festivals and community events are some of the best ways to get out and enjoy yourself but when ticket troubles strike, the fun can disappear fast.

Every year, excited fans end up disappointed, out of pocket, or left at the gate because of issues with the event or their tickets. So, before you hit “buy now”, it’s worth knowing your rights and how to protect your hard-earned cash when purchasing tickets.

Alert to Perth motorists - fill up now to beat the petrol price rise

Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle.

FuelWatch reports that, from 6am tomorrow (Wednesday 05 November 2025), the average price of Perth’s regular unleaded petrol (ULP) will increase by 23 cents per litre (cpl) to 188.1 cpl with BP and Caltex hiking up to 209.9 cpl; 7-Eleven, Ampol and EG Ampol up to 205.9 cpl; Vibe up to 205.7 cpl; and United up to 199.9 cpl.