Consumer Protection

9 January 2023

What happens to your tenancy during a disaster

Tenants and landlords each have responsibilities if a cyclone, storm, fire, flood, earthquake or some other disaster affects a rental property.

9 January 2023

Managing a property affected by a disaster

Landlords and tenants each have responsibilities if a cyclone, storm, fire, flood, earthquake or some other disaster affects a rental property.

23 December 2022

Pool safety - it's everyone's responsibility

Homes with pools, spas or portable pools must be safe to protect young children from injury or drowning.

Royal Life Saving Australia recorded 17 drowning deaths in children aged 0-4 years in 2021-22. Over a third of the deaths occurred in a swimming pool. Drowning deaths usually peak in summer as the weather gets hotter and more people enjoy holidays.

23 December 2022

Pool safety - it's everyone's responsibility

Homes with pools, spas and portable pools must be safe to protect young children from injury or drowning.

Royal Life Saving Australia recorded 17 drowning deaths in children aged 0-4 years in 2021-22. Over a third of the deaths occurred in a swimming pool. Drowning deaths usually peak in summer as the weather gets hotter and more people enjoy holidays.

23 December 2022

Pool safety – it’s everyone's responsibility

Homes with pools, spas or portable pools must be safe to protect young children from injury or drowning.

Royal Life Saving Australia recorded 17 drowning deaths in children aged 0-4 years in 2021-22. Over a third of the deaths occurred in a swimming pool. Drowning deaths usually peak in summer as the weather gets hotter and more people enjoy holidays.

This checklist will help you comply with the funeral pricing code about displaying and informing consumers about your services, prices and packages. Further information is available on the Funeral Pricing Code page and funeral price list template page.

The funeral information you must show is set in the Funeral Pricing Code of Practice. The following is an example of the way the required funeral information can be displayed.

Advice when contacting a pet seller

• Always call first to try and resolve dispute privately.
  • Be clear about specific details surrounding the issue.
  • Be clear about how you would like to resolve the issue.
  • Request direct email address.
• If able to negotiate an acceptable solution, send an informal email confirming details and timelines.
• If telephone negotiations are unsuccessful, send formal email (sample below) explaining that you are prepared to upscale the issue to Consumer Protection.
  • Include copy only of invoices,

9 December 2022

In light of recent Optus and Medibank data breaches, the Department of Energy, Mines, Industry Regulation and Safety – Consumer Protection Division (Consumer Protection) has noted questions about the responsibilities of property industry professionals when it comes to collection and storage of personal information.

Avoiding a similar incident comes down to the security of your business’ systems and practices, including the appropriate management of personal information.