Shopping tips
Easy English fact sheet
2025
You might need help to read
this fact sheet.
A friend, family member or support person
can help you.
Your money
- Decide how much money you can spend.
- Decide how you will pay for the product.
You might use- cash
- credit card or store credit card
- lay-by
- finance. This is a special loan.
Warning!
Be careful when you pay for things with
finance. Finance might cost you a lot
more money.
Find out what happens if you make late
payments or you do not pay the money back.
Always check that you will not get
an unfair deal.
Find out about the product
- Talk to a friend, family member or
support person. - Look at magazines. For example, Choice
Magazine writes about the tests they do on
different products. - Ask different shops about
- different brands and warranty
- their rules for refunds and returns
- delivery times and prices
- how they can help you if the product
breaks or you change your mind - where to complain if there is a problem.
A warranty is a promise that the business
gives you. There are other promises called
Consumer Guarantees.
Call Consumer Protection WA when you
do not understand the promise you get
from the business.
You are ready to buy when
You know
- how much money you can spend.
- about the product you want. For example,
the brand and the quality. - the best deal. This means the best
- price
- delivery prices
- help, before and after you buy the product.
Consumer Protection WA
More fact sheets
and information
List of fact sheets in Easy English
- Buying Furniture
- Contracts
- Lay-by
- Phone and door to door sales
- Renting - starting a tenancy
- Renting - during a tenancy
- Renting - ending a tenancy
- Refunds, replacements and repairs
- Scams
- Services
- Shopping tips
Phone 1300 30 40 54
Mail Locked Bag 100
East Perth WA 6892
Interpreter 131 450
National Relay Service 133 677
Email consumer@demirs.wa.gov.au
Website www.consumerprotection.wa.gov.au
This information is written in Easy English.
You might need more information about the law.
You can ask Consumer Protection WA.
Updated February 2025.
Easy English fact sheet updated by
Consumer Protection WA.
Look at Clear Written Communications -
The Easy English Style Guide for
information about the format and writing
style of this document.
You can find more information at
www.scopevic.org.au or
phone 03 9843 2000.
© Scope (Aust) Ltd. You may use this document for your own
personal, non-commercial purposes only. You must not use the
document for any other purpose, and must not copy, reproduce,
digitise, communicate, adapt, modify the document or any part
of it (or authorise any other person to do so) without the prior
consent of Scope (Aust) Ltd.
Scope’s Communication and Inclusion Resource Centre
wrote the Easy English. August 2016 www.scopevic.org.au.
To see the original contact Consumer Affairs Victoria.
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