The Fair Trading (Funeral Pricing Code of Practice) Regulations 2022 (WA) (the Code) were introduced on 1 May 2023 to address problems experienced by consumers unable to compare funeral products due to a lack of clear information about the overall price and cost of individual goods and services.
Key requirements of the Code
- The Code requires funeral directors to provide upfront prices to consumers on their website and at all places of business.
- Before entering into a funeral agreement, the customer must also have been given an itemised quote.
- This helps consumers find price information without needing to engage with the funeral director and to make more informed decisions when organising and purchasing a funeral.
Review of the Code
- In July and August 2025, the Department of Local Government, Industry Regulation and Safety (the department) consulted with consumers, the funeral industry and other key stakeholders on the operation of the Code.
- Consultation was designed to determine whether the Code is operating as intended and whether it should continue in force beyond the current 1 May 2026 expiry date.
- This report briefly explains the regulation of funeral pricing, how we consulted with consumes and industry, what feedback we received and what we intend to do.
The department thanks all respondents for taking the time to contribute to the consultation.