Enrol and Link: AssociationsOnline help guide 1

To use AssociationsOnline, each person must create their own user account. You only need to enrol once to create your account. Once your user account is created, you link (connect) your user account to the incorporated association/s that you are authorised to represent and transact on their behalf.

Important: User accounts belong to individuals, not associations or a particular position. Do not share your account with others.

This guide helps AssociationsOnline users to enrol for a user account in AssociationsOnline, how to link to an association and how to reset your password.

Enrol

You can enrol/create an account by clicking the enrol button on the right of the Welcome screen of AssociationsOnline at www.lgirs.wa.gov.au/associationsonline.

Fill in your personal details:
1. Full name
2. Contact address
3. Personal email address (used to login with)
4. Telephone number

Note: Your user account is used to create your digital identity and sign forms. Use your own details, including your own personal email address. Do not use a shared or generic email that other people can access.

If you see a message that says, “This email address is already in use in AssociationsOnline. Please enter another email address”, it means that there is already a user account with this email address. Please follow the instructions to change your password or continue to enrol with a different email address.

Set and confirm your password:
1. It must be at least 8 characters.
2. Include at least one uppercase, one lowercase letter and one number
Choose a verification word and security question and answer
Note: You will need to use these if you forget your password or need to confirm your identity when seeking help.
Agree to Terms and Conditions:
1. Tick the declaration box
2. Enter the captcha code (a security check to confirm you are not a robot)
3. Click the Enrol button.

Screenshot of AssociationsOnline - Enrol Page

Activate your account
1. Check your email for message titled "Complete your AssociationOnline enrolment".
2. Click the link in the email to activate your account.

Screenshot of AssociationsOnline - Complete Enrolment Email

Confirmation:
1. A message will appear confirming your account activation.
2. You will also receive a confirmation email confirming with your account details.

Screenshot of AssociationsOnline - New User Account email

What is linking?
Linking connects your user account to an incorporated association that you are responsible for or authorised to act on behalf of. Once linked, you can view information, lodge forms, and transact on the Association’s behalf. There are no restrictions on how many incorporated associations a user account may be linked to.
You may choose to link a user account as either:
- Primary User: Select this if you are responsible for making decisions in the incorporated association such as being a committee member. Once linked, you’ll be authorised to act on behalf of the incorporated Association and become responsible for linking and unlinking other user accounts and actioning their requests.
- Authorised User: Select this if you are a committee member, employee or other person authorised to act on behalf of the association online. Once linked, you’ll only authorised to act on behalf of the incorporated association. You cannot link or unlink other user accounts.
If you don’t already have a user account, you need to enrol.
1. To connect your user account to an Association, login to AssociationsOnline and click on Link to an Association on your Home screen.
1. Find the incorporated association:
  1. Fill in the name or IARN (registration number) of the association you want to link to in the search field and then press Search.
1. Select the incorporated association:
  1. Select the association from the search results by clicking on its name.
  2. Once a selection is made the incorporated associations details and the number of linked users will display beneath the search results.
1. Choose your role:
  1. Choose how to link your user account to the association i.e. Primary User or Authorised User.
2. Agree to Terms and Conditions:
  1. Tick the declaration box
  2. Click the Go button.
3. Confirmation:
  1. A confirmation message will appear if your request is successful. The message will vary depending on whether the association you requested to link to has a Primary User.
4. If the incorporated association that you requested to link to has a Primary User, we will send them a notification to review and action your request. Your link will be displayed under My linked Associations with a Pending status until the Primary User actions it.
1. If the incorporated association that you requested to link to does not have a Primary User, your request will be automatically authorised and a confirmation message will be displayed. Your link will be displayed under My linked Associations with an Active status.
About pending requests:
Whilst a request has the Pending status user have the following actions available from the action drop down menu:
- View Users: Loads a page displaying the names and roles of each person linked to the association.
- Resend request: Re-sends a notification to the Primary User/s to action your request.
- Cancel request: Cancels your request to link to the incorporated association. A notification will be sent to the Primary User/s informing them of your cancelled request.
More details can be found under the Manage my links and roles guide.
1. If you have forgotten your password, select the Forgotten password button on the Welcome screen.
2. The Forgotten password screen will open where you will be prompted to complete the mandatory fields:
  - Email address
Note: If no match is found, then you do not have user account, and you may want to create your own User Account. If a matching email is found the “Verify your identity page” will be displayed.
- Enter the verification word OR the answer to your security question
1. Click the Send reset link button on the bottom right corner and an email with a reset link will be sent to you.
2. If you have not received the email within five minutes you should:
  1. Check your spam or junk folder.
  2. Redo the process above.

Enrol

Acknowledgement of Country