You can download the PDF complaint form above or use the online form links below. Please make sure you are aware of our privacy and collection notice policy below about how we collect and use your personal information.
The PDF form can be completed off-line and submitted to Consumer Protection by mail, email or in person at one of our offices, see Contact us for more information.
How to make a consumer complaint has further information about making a complaint.
Online complaint forms
The links below will take you to online portals to help you complete your complaint. Please select the relevant form for your complaint.
- Retail and automotive complaint form
- Property and renting complaint form
- Associations and charities complaint form
Need help?
You can contact us for help on:
- Phone 1300 30 40 54
- Email consumer@lgirs.wa.gov.au
Privacy collection notice
The personal information you provide in this form and in further correspondence relating to this complaint will be used by the Department of Local Government, Industry Regulation and Safety (LGIRS) to:
- assess, manage and respond to your complaint,
- seek your feedback on our service; and
- maintain a database of complaints to monitor community trends.
We may provide this information to:
- relevant government agencies or departments, another authority or third party, as required to respond to the matters raised in your complaint.
- authorised internal staff to support appropriate follow up and administration of your complaint.
We will not disclose personal information about you to anybody else, unless you have given consent, or we are authorised or required to do so by law.
Providing us with the requested information is voluntary. If you choose not to provide us with it, this will limit our ability to assess your complaint to determine how we can assist you.
Please see LGIRS Privacy Policy on our website for more information about how we handle your personal information, how you can request access to, or correction of, the personal information we hold about you, and who to contact if you have a privacy enquiry or complaint.