Consumer Protection

Commissioner's Blog: Sounding the alarm on the dangers of lithium-ion batteries

Lithium-ion batteries have become the fastest growing home fire risk in Western Australia according to the Department of Fire and Emergency Services.

In 2024, there was a fire caused by one of these batteries almost every second day, making it the worst year on record. These 166 fires caused injuries, destroyed homes and possessions, damaged rubbish trucks and ignited large bushfires.

Unregistered sales rep caught trying to dupe Consumer Protection

  • Convicted fraud offender fined for working as unregistered real estate sales rep
  • Fabricated documents to cover her tracks with new employer
  • Illegal conduct uncovered after a further attempt to mislead the regulator 

A former real estate sales representative who operated without registration and submitted falsified documents to conceal her wrongdoing has been ordered to pay a total of $11,091.50 by the Perth Magistrates Court.

Commissioner's Blog: Paid but not delivered? Your rights explained

From tradies to online retailers and even the small business someone in your community runs – they are all bound by Australian Consumer Law and they must ensure their customers get what they for paid for.

This means businesses must not accept payment for goods or services if they do not intend to supply them, if they intend to supply materially different goods or services, or if they knew (or should have known) they would not be able to supply the goods or services in a timely manner.

Big fines for odometer tampering duo

  • Odometer tampering convictions for licensed salesperson and his friend
  • Pair pocketed large profits after wiping combined 410,000km from two vehicles
  • Used car buyers reminded about importance of log-books

A pair of car sellers who rolled back the odometers on two vehicles by more than 200,000 kilometres each have been convicted and fined a total of $51,000 by the Joondalup Magistrates Court.