Hi Mum, bye money – the scam that pulls on parents’ heart strings

  • Scammers target parents, pretending to be children needing urgent money
  • Losses from WA victims amount to almost $120,000
  • Parents urged to verify sender before sending money or credit card details

A growing number of victims in WA are falling for a text scam that targets parents who receive desperate messages for help from impostors pretending to be their son or daughter.

Ticket re-selling website Viagogo investigated under WA scalping laws

  • Investigation into tickets allegedly sold for more than the allowed 110 per cent.
  • Viagogo urged to do more to prevent illegal ticket sales on their website.
  • Evidence that some tickets on Viagogo are at least double the original price.

Consumer Protection is investigating ticket re-selling website Viagogo for possible breaches of WA’s anti-scalping laws and is alerting WA ticket buyers.

Commissioner's Blog: Finding a mechanic you can trust

Finding the right mechanic to fix or service your car can be a daunting prospect, as some consumers may worry about being overcharged or even quoted for work that’s not needed.

There’s also the risk that if the vehicle repairer doesn’t do the job properly, they could be putting yourself, your passengers and other road-users at risk.

That’s why it’s important to do your homework before choosing a repairer, including asking for recommendations or searching for online reviews.

Fines for failing to lodge tenancy bonds and trust account violations (Graeme Garwood / Harcourts Rockingham / Sand Dollar WA Pty Ltd)

  • Rockingham real estate agency and licensee fined a total of $23,000
  • Inaccuracies in trust account records and tenancy bonds lodged too late
  • Warning to agents to ensure trust account accuracy and timely bond lodgements

A Rockingham real estate agency and its licensee have been fined a total of $23,000 by the State Administrative Tribunal (SAT) for failing to lodge tenancy bonds with the Bond Administrator on time as well as several trust account violations.

Fine for sub-standard land valuations of four WA properties (Graeme MacEwan)

  • Land valuer fined $4,000 for failing to meet accepted industry standards
  • Inaccurate valuations have implications for buyers, sellers and tax purposes
  • Maintaining standards is vital in upholding community confidence in the industry

An Applecross land valuer has been reprimanded and fined $4,000 by the State Administrative Tribunal for failing to maintain basic industry standards when preparing estimates for four WA properties.

Advice for airline passengers affected by flight cancellations/delays

  • Affected passengers are entitled to a refund if replacement flight not acceptable
  • Compensation can be claimed for alternative bookings in some circumstances
  • 193 travel complaints lodged with Consumer Protection so far this year

Consumer Protection is reminding WA consumers about their rights when impacted by the current wave of domestic and international flight cancellations or long delays.

Two prospective tenants lose thousands to Perth rental scam

  • The two rental applicants received fake emails saying they were successful
  • Payments to secure the property were sent to the scammers’ bank account
  • Potential tenants are left out of pocket and without rental accommodation

Two people searching for a rental have lost a total of $23,500 after scammers appeared to have hacked into a Perth western suburbs’ real estate agency’s email account.

Surge in investment crypto scams driving losses towards record levels

  • Investment, particularly cryptocurrency, scams make up almost half of losses in 2022
  • $4.1 million dollars were conned out of 71 WA investors so far this year
  • Potential investors urged to first seek professional advice from a licensed advisor

Investment scams mostly involving cryptocurrencies are driving a surge in losses reported by WA victims to record levels in 2022.

Commissioner's Blog: Mould in rental properties

Mould or dampness around a home can pose a health risk and should be removed as soon as it’s noticed, yet complaints about mould in rental properties have risen.

Mould is a fungal growth that thrives on moisture. It can exacerbate health problems like asthma, respiratory infections and rashes, cause unpleasant smells, damage to buildings or contents and lead to expensive repairs.  

Commissioner's Blog: Watch out for rogue removalists

Moving house is widely considered to be one of life’s most stressful events, so we always urge consumers to choose their removalist carefully to avoid any extra drama on the day.

Consumer Protection has recently received a growing number of complaints about the conduct of removalists advertising on social media. Initially the trader quotes an hourly rate and requests a small deposit, however upon arrival they demand a large lump sum be paid up front with a promise to return any unused money once the job is complete.