Consumer Protection

Know your rights when you go shopping

From 1 January 2011, all Australian shoppers will have the same rights under the Australian Consumer Law. By knowing your rights you can make informed choices and demand quality products and services.

Honesty and fairness

Businesses must not make false, misleading or deceptive claims about a product or service. No product can be advertised if it cannot be supplied. You are entitled not to be harassed or coerced by any retailer, service provider or their agent.

Know your rights when you shop at home.

All Australian consumers have the same rights under the Australian Consumer Law, whether they shop at home, on the phone or online. By knowing your rights you can make informed choices and demand quality products and services.

Honesty and fairness

Businesses must not make false, misleading or deceptive claims about a product or service. You are entitled not to be harassed or coerced by any retailer, service provider or their agent when purchasing from your home, on the phone or online.

Property condition report for Residential Parks site-only agreement

Includes table / checklist for:

• landscaping
• driveway
• shed
• site slab
• general appearance

Thinking of buying a pet?

While owning a pet can be rewarding, it is a big responsibility. For your pet’s lifetime you will provide for all of its needs including food, exercise, housing, socialisation, grooming, companionship and veterinary care. The RSPCA recommends careful planning, consideration and thorough research on the basics of care before buying any pet.