Consumer Protection

Occasionally Consumer Protection publishes alerts warning consumers about certain traders.  We also use this page to update consumer about any further legal action against these traders after the alert. 

If you purchase from a business under administration via credit card and have not recieved it, you may be eligible for a chargeback. 

Consumers can be vulnerable to loosing money or their belongings if they fall victim to scams or unlicensed traders. 

Scams

Scams, rip-offs and frauds are becoming more and more commonplace. Consumer Protection created WA ScamNet to help combat this ever-increasing problem.

If you think you have been scammed please seek assistance where you need it.  In the first instance, please contact WA ScamNet to report the scam and for assistance.

If you think you or someone you know has received a scam, please report it to WA ScamNet by:

ONLINE REPORT:

Report a Scam send us any suspicious emails, links, profiles, etc

PHONE:

Call Consumer Protection's contact centre: 1300 304 054 (for the cost of a local call anywhere in WA);

Resident contracts must outline the resident’s rights and responsibilities for when they want to leave a village. It will include:

• notice periods
• exit fees
• exit entitlements
• refurbishment requirements
• any other conditions

Resident ending the agreement 

You have the right to a cooling-off period if you haven’t moved into the village.