Commissioner's Blog: Don’t be drawn in by fake Aboriginal art

With their mesmerising patterns, earthy tones and Dreamtime narratives, it’s little wonder that Aboriginal art and crafts are displayed on walls in homes right across the world.

While much of the allure of buying your own piece of Aboriginal artwork is knowing it has been created by an Aboriginal person, a new report demonstrates why there’s a good chance this may not be the case.

Hi Mum, bye money – the scam that pulls on parents’ heart strings

  • Scammers target parents, pretending to be children needing urgent money
  • Losses from WA victims amount to almost $120,000
  • Parents urged to verify sender before sending money or credit card details

A growing number of victims in WA are falling for a text scam that targets parents who receive desperate messages for help from impostors pretending to be their son or daughter.

Ticket re-selling website Viagogo investigated under WA scalping laws

  • Investigation into tickets allegedly sold for more than the allowed 110 per cent.
  • Viagogo urged to do more to prevent illegal ticket sales on their website.
  • Evidence that some tickets on Viagogo are at least double the original price.

Consumer Protection is investigating ticket re-selling website Viagogo for possible breaches of WA’s anti-scalping laws and is alerting WA ticket buyers.

Commissioner's Blog: Finding a mechanic you can trust

Finding the right mechanic to fix or service your car can be a daunting prospect, as some consumers may worry about being overcharged or even quoted for work that’s not needed.

There’s also the risk that if the vehicle repairer doesn’t do the job properly, they could be putting yourself, your passengers and other road-users at risk.

That’s why it’s important to do your homework before choosing a repairer, including asking for recommendations or searching for online reviews.

Fines for failing to lodge tenancy bonds and trust account violations (Graeme Garwood / Harcourts Rockingham / Sand Dollar WA Pty Ltd)

  • Rockingham real estate agency and licensee fined a total of $23,000
  • Inaccuracies in trust account records and tenancy bonds lodged too late
  • Warning to agents to ensure trust account accuracy and timely bond lodgements

A Rockingham real estate agency and its licensee have been fined a total of $23,000 by the State Administrative Tribunal (SAT) for failing to lodge tenancy bonds with the Bond Administrator on time as well as several trust account violations.

Surge in investment crypto scams driving losses towards record levels

  • Investment, particularly cryptocurrency, scams make up almost half of losses in 2022
  • $4.1 million dollars were conned out of 71 WA investors so far this year
  • Potential investors urged to first seek professional advice from a licensed advisor

Investment scams mostly involving cryptocurrencies are driving a surge in losses reported by WA victims to record levels in 2022.

Ignore texts with a dodgy link offering COVID-19 test kits

  • Text message recipients are advised they are a close contact
  • Link in text goes to fake order form to get a PCR test kit
  • Scammers seek to steal personal and financial information

WA mobile phone users are being urged to ignore scam texts purporting to be from a federal government agency that contain a dodgy link and an offer of free COVID-19 PCR test kits.

Recently the texts have appeared to come from Medicare, but previous messages have pretended to come from Services Australia and myGov.

Advice for airline passengers affected by flight cancellations/delays

  • Affected passengers are entitled to a refund if replacement flight not acceptable
  • Compensation can be claimed for alternative bookings in some circumstances
  • 193 travel complaints lodged with Consumer Protection so far this year

Consumer Protection is reminding WA consumers about their rights when impacted by the current wave of domestic and international flight cancellations or long delays.

Two prospective tenants lose thousands to Perth rental scam

  • The two rental applicants received fake emails saying they were successful
  • Payments to secure the property were sent to the scammers’ bank account
  • Potential tenants are left out of pocket and without rental accommodation

Two people searching for a rental have lost a total of $23,500 after scammers appeared to have hacked into a Perth western suburbs’ real estate agency’s email account.