Motorists and fuel industry participants are being advised that dyes will no longer be required in all unleaded petrol grades in Australia, a change that took effect on 1 August 2021.
A Perth plumbing and electrical company has been issued with a $6,600 infringement notice by Consumer Protection for breaking consumer laws related to unsolicited sales and initially refusing to refund a deposit.
Car trouble can strike at any time when you are out on the roads, so it’s important to be across your rights before a breakdown or an accident occurs to avoid being taken for a ride by tow truck operators.
Following recent heavy rains, we heard from a number of motorists who broke down on flooded streets and allowed tow trucks to move their vehicles without ensuring a total price was included on the 'Authority to Tow' form. As a result, these motorists are now being charged exorbitant towing and storage costs by the tow truck companies.
Consumers are urged to be aware that numerous websites offering to carry out internet searches for a fee may actually be providing information from government agencies that is publicly available for free or at a much lower cost.
Western Australia’s residential property market is booming right now, so house-hunters may be feeling some pressure to buy now to avoid missing out in future.
While it might be a seller’s market, we would urge buyers to avoid making hasty decisions they might later regret by doing their own research, asking lots of questions and seeking professional advice. There is no mandatory cooling-off period for real estate contracts in WA, meaning it’s very difficult to back out once a written offer is signed.
Retirement villages are an important part of available housing options as we get older and Consumer Protection is keen to get your feedback about proposed reforms to legislation.
We recently released the final consultation paper in Stage Two of the retirement villages’ legislation reform process in Western Australia, and all interested parties are encouraged to make a submission.
You can provide feedback on the phone, via email or through the post before submissions close on 21 July 2021.
Consumer Protection has issued advice for customers of SFG Relocations Pty Ltd, formerly trading as Wridgways Australia Pty Ltd, who are affected by the liquidation of the company.
The company was part of a group that provided logistics, removal and warehousing services to customers within Australia and overseas.
A Perth man who offers air conditioning installations and repairs as well as custom-built vehicle trailers has been taking consumers’ money but fails to complete the work or supply any goods or services at all, triggering a public warning from Consumer Protection.
New rules that cover an expanded fitness industry in WA are now in effect, giving consumers a longer cooling off period, clearer contracts and notice prior to automatic renewals.
Consumer Protection has issued advice for customers who are still owed money by student travel agency STA Travel Pty Ltd which has today gone into external administration.
Since the start of the COVID-19 pandemic in March 2020, Consumer Protection has received 27 complaints against STA Travel. 15 consumers received full or partial refunds, 7 received credits and the remaining five were not able to be resolved.
