Consumer Protection

Training marketers and the Australian Consumer Law

This factsheet will help training providers and marketers understand their obligations under the Australian Consumer Law. Sections of the law particularly relevant for businesses operating in the training and education sector are discussed in detail.

Australian Consumer Law (ACL)

The ACL is Australia’s national consumer protection and fair trading law. It sets out the rights of consumers and the obligations of businesses, including training providers and marketers.

5 November 2015

A lessor has been fined $24,000 after the Consumer Protection Division of the Department of Commerce (Consumer Protection) prosecuted him for breaches of the Residential Tenancies Act 1987 (RT Act).

Carl Raymond Olsen of Meekatharra, who owned and leased out a property in High Wycombe during 2013 and 2014, was found guilty of 13 contraventions of the RT Act. In addition to the $24,000 fine, he was also ordered to pay costs of $462.

Some of the breaches of the RT Act included:

29 October 2015

A real estate agent has been reprimanded and fined $3,000 by the State Administrative Tribunal for failing to exercise due skill, care and diligence over the depositing and recording of payments from tenants.

21 October 2015

The Department of Commerce (the Department) reminds agents and sales representatives of their obligations in relation to the advertising and marketing that may be placed to promote both properties in their portfolio and also themselves.

7 October 2015

The Department of Commerce (the Department) would like to remind agents and property managers to check the qualifications and licence status, if applicable, of tradespeople that they engage to perform services. This follows a recent media statement warning the community not to use the services of an unlicensed plumber.

This Australian Consumer Law factsheet is for suppliers and salespeople

What defines an unsolicited consumer agreement?

An agreement is considered to be unsolicited when: