Consumer Protection

5 May 2013

How many complaints has your agency received this year? Are complaints being escalated to third parties?

The Department receives many complaints about issues which may have been resolved by agencies before they came to the Department.

Regardless of what the complaint is about, having an efficient complaint handling process may help resolve more common problems and reduce the need for concerns to go to Court or the Department, saving you time and money.

On 1 July 2016 the Associations Incorporation Act 2015 (the new law) commenced replacing the previous Associations Incorporation Act 1987. The new law provides for the regulation of incorporated not-for-profit organisations in Western Australia.

The new law will formalise the obligations of committee members and officers, which already exist under common law and reflect general community expectations about good governance practices. These duties include:

On 1 July 2016 the Associations Incorporation Act 2015 (the new law) commenced replacing the previous Associations Incorporation Act 1987. The new law provides for the regulation of incorporated not-for-profit organisations in Western Australia.

The new law includes requirements to ensure only suitable persons are responsible for running an incorporated association.

28 April 2016

The review of the Code of Conduct for Agents and Sales Representatives under the Real Estate and Business Agents Act 1978 is in its final stages. Consumer Protection would like your feedback on the revised code.

In preparing the new code, Consumer Protection has taken into account feedback provided by the industry during the review in 2013 and from ongoing consultation with the Real Estate Institute of Western Australia (REIWA).

Publication last updated 3 February 2025

Consumer Protection is here to help consumers and renters resolve disputes with businesses or landlords fairly. One way we do this is through conciliation, a free process that aims to settle complaints without going to court.

This is a range of promotional material showing simple tips to check your second-hand cot is safe for baby. 

21 April 2016

As you are aware, the lead-in period for rental properties to meet the minimum security standards under the Residential Tenancies Act 1987 (the RT Act) ended on 1 July 2015.

Should you find a lessor is unwilling to comply with the prescribed requirements, you may wish to highlight the possible ramifications on not only the lessor but also the tenant.

20 April 2016

The review of the Licensed Valuers Code of Conduct under the Land Valuers Licensing Act 1978 is in its final stages. Consumer Protection would like your feedback on the revised code.

In preparing the new code, Consumer Protection has taken into account feedback provided by the industry during the review in 2013 and from ongoing consultation with the Australian Property Institute (API).

20 April 2016

The review of the Settlement Agents Code of Conduct under the Settlement Agents Act 1981 is in its final stages. Consumer Protection would like your feedback on the revised code.

In preparing the new code, Consumer Protection has taken into account feedback provided by the industry during the review in 2013 and from ongoing consultation with the Australian Institute of Conveyancers (AICWA).