Commissioner's Blog: Don't let a stressed ceiling go over your head

A sudden ceiling collapse can turn a comfortable home into a disaster zone in an instant, with the potential for serious injury and significant damage to property and possessions.

Consumer Protection recently became aware of two tenants who had been given seven days to vacate their rental property following the collapse of their living room ceiling.

A new weapon in the fight against ticket scalping in WA

  • New powers to enforce WA’s anti-ticket scalping laws
  • Consumer Protection can now issue infringement notices to offenders
  • Higher penalties apply if law breakers prosecuted through the courts

New regulations under WA’s ticket scalping laws will give Consumer Protection the power to issue infringement notices to people identified as re-selling concert and event tickets at a mark-up that is greater than allowed.

Make Mother’s Day memorable for all the right reasons

  • Know your consumer rights before shopping for Mother’s Day gifts
  • Don’t be fooled by ‘was/now’ advertising, make sure discounts are genuine
  • Most gift cards have a minimum three year expiry date

Consumer Protection is reminding shoppers of their rights to help them find the best gift for Mother’s Day.

Executive Director for Consumer Protection Trish Blake is encouraging online or in-store shoppers to research their options before deciding to buy.

Love of pets exploited by scammers with substantial consumer losses

  • 44 WA consumers have lost almost $90,000 in pet scams so far in 2022
  • Scammers exploit emotional attachment to their fake images and videos
  • Advice to shop locally and physically inspect the pet before paying

Images of cute puppies and kittens are being used by scammers to lure their victims into paying thousands of dollars for a pet that doesn’t exist and the consumer losses are substantial.

Commissioner's Blog: Tow truck reform on its way

Keeping your wits about you following a car accident or breakdown is not always easy – you may be in shock, the traffic behind you is probably piling up and your vehicle needs to be moved off the road to somewhere safe. 

The last thing any motorist needs in a stressful situation like this is to be threatened, misled or harassed by unscrupulous tow-truck drivers looking to get their business.

Business sales agent fined over unauthorised trust account withdrawal (Sigma Business Sales Pty Ltd / Michael Harrold)

  • Unauthorised withdrawal of a $50,000 deposit after business sale settlement
  • Business broker and his company fined a total of $7,000 plus $1,000 in costs
  • Warning that violations of trust account laws will not be tolerated

A West Perth business sales agent and his company have been fined by the State Administrative Tribunal after making an unauthorised $50,000 withdrawal from the agency’s trust account.

WA job seekers fleeced of $130,300 by employment scam

  • Scam victims lured by promises of a high income for little work
  • Employment scam quickly evolves into a Ponzi scheme
  • Victims tricked into paying more fees for a higher status and income

WA job seekers have fallen victim to an elaborate employment scam and Ponzi scheme that has so far claimed ten victims who have reported losing a total of $130,300.

The largest individual loss reported to WA ScamNet at Consumer Protection was $83,000 with the lowest being $2,400.

Commissioner's Blog: When contracts are unfair

Every time you buy a product, book a holiday, top-up your phone credit or hire a tradesperson, you are entering into a legally binding agreement that comes with its own terms and conditions.

Sometimes you may have the chance to negotiate before you agree, however it is more common for consumers to be offered a ‘standard form contract’, which is the same as those offered to everyone else on a ‘take it or leave it’ basis.

Alarm raised over shed business with $347,000 in unfulfilled orders (Eco Sheds and Homes / Brian Trigg)

  • Eco Sheds and Homes customers paid $382,000 but most received nothing
  • Two concrete pads the only work carried out and one shed partially supplied
  • Concrete sub-contractor claims to be owed $35,000

Consumer Protection has raised the alarm over a business that supplies and installs sheds and patios after WA consumers claim $347,000 worth of goods and services were not supplied, or work not carried out.

Unpack the T&Cs before you book your holiday

  • Important travel advice for consumers with WA’s border re-opening
  • Check terms and conditions such as cancellation policies before booking
  • Flexible arrangements recommended even if it means paying more

With Western Australia’s border re-opening, Consumer Protection is advising holidaymakers to ‘Unpack the T&Cs’ before they make travel bookings for long-awaited trips or family reunions.